Kimberly Talley
Mineral
Summary
Customer service leader with a strong track record in team collaboration and conflict resolution. Successfully trained staff and implemented initiatives that boosted customer satisfaction and team performance. Results-driven sales consultant focused on building customer relationships and enhancing revenue through exceptional service and follow-ups. Detail-oriented professional skilled in problem resolution and consulting clients to identify needs and recommend effective solutions.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Corridor Ventures South Inc
Mineral
02.2024 - Current
- Cultivated strong customer relationships through effective communication and timely follow-ups.
- Engaged with incoming customers, delivering exceptional service to enhance revenue generation.
- Consulted with clients to identify their needs and recommend appropriate solutions.
- Presented product features and benefits to enhance customer understanding and engagement.
- Managed customer inquiries promptly, ensuring a positive experience throughout the sales process.
- Collaborated with team members to strategize on sales approaches for various products.
- Analyzed customer needs through active listening, referring optimal services for satisfaction.
- Trained new sales staff on company policies and best practices for selling to enhance team performance.
Customer Service Leader
Food Lion Delhaize Group
Mineral
06.2019 - 02.2024
- Led customer service team to boost customer satisfaction and loyalty through targeted strategies.
- Trained new employees on service protocols and company policies.
- Resolved customer complaints promptly to maintain positive shopping experiences.
- Collaborated with management to develop and implement effective service initiatives and procedures.
- Monitored team performance for adherence to standards and guidelines.
- Facilitated interdepartmental communication to enhance operations and service delivery.
- Delivered fast, friendly, knowledgeable service for routine inquiries and complaints.
- Handled cash and credit card transactions, returning receipts and change to customers.
Camp Counselor
Westview On The James
Goochland
06.2023 - 08.2023
- Supervised daily camp activities, ensuring participant safety and well-being.
- Facilitated arts and crafts, singing, sports, games, and field trips, fostering creativity and teamwork while ensuring a safe environment.
- Managed equipment and supplies for various outdoor activities efficiently.
- Monitored camper behavior and resolved conflicts using effective strategies, promoting a positive camp experience.
- Engaged children in arts, crafts, sports, and field trips while maintaining a safe environment.
- Encouraged camper participation through enthusiastic leadership and mentorship.
- Collaborated with staff to cultivate a positive camp atmosphere for all participants.
- Built trusting relationships with campers, helping them adjust to new environments and feel secure.
Education
Some College (No Degree) - Medical Office Assistant
Bryant And Stratton College
Buffalo, NY06-2026
Skills
- Customer service and relations
- Effective communication
- Team collaboration and leadership
- Conflict resolution and problem solving
- Time management and organization
- Office administration skills
- Sales techniques and strategies
- First aid and CPR certification
- Child supervision and safety
- Decision making and critical thinking
- Activity planning and implementation
- Empathy and patience in interactions
- Group activity facilitation
- Relationship building and rapport development
- Training and development expertise
- Call center experience
Timeline
Sales Consultant
Corridor Ventures South Inc
02.2024 - Current
Camp Counselor
Westview On The James
06.2023 - 08.2023
Customer Service Leader
Food Lion Delhaize Group
06.2019 - 02.2024
Some College (No Degree) - Medical Office Assistant
Bryant And Stratton College