Kimberly Thomas
Virginia Beach
Summary
Dynamic and results-oriented Claims Representative with a proven track record at GEICO, adept in insurance claims review and time management. Excelled in a fast-paced environment, enhancing customer satisfaction through efficient claims processing and resolution. Skilled in Microsoft Office and known for meticulous claims investigation, consistently maintaining industry compliance.
Overview
25
25
years of professional experience
Work History
PRU Pilot
GEICO
11.2024 - Current
Claims Representative
GEICO
12.1999 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Education
Business - I T
Tidewater Community College
Virginia Beach, VABusiness -
Gloucester High School
Gloucester, VA06.1993
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
Timeline
PRU Pilot
GEICO
11.2024 - Current
Claims Representative
GEICO
12.1999 - Current
Business - I T
Tidewater Community College
Business -
Gloucester High School
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