Kimberly Westervelt
Chesapeake
Summary
Dynamic Front of House Employee at Mission Barbeque with a strong work ethic and exceptional customer service skills. Enhanced guest return rates through engaging interactions and effective problem-solving. Trained new staff while maintaining high standards of cleanliness and organization, ensuring a welcoming environment for all diners. First aid trained and committed to health and safety. Love being around children and trying my best to improve their education while also making it fun and eventful.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Employee
Mission Barbeque
03.2024 - Current
- Greeted and welcomed guests, ensuring positive first impressions.
- Managed front desk operations, handling customer inquiries efficiently.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Supported team members during peak service hours to enhance workflow.
- Adapted to changing priorities in a fast-paced environment effectively.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Oscar F. Smith High School
Chesapeake, VA06-2023
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Multitasking and organization
Certification
CPR, AED, and First Aid
Timeline
Front of House Employee
Mission Barbeque
03.2024 - Current
Oscar F. Smith High School
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