Soccer
Founding member of mens adult league team The Dorados
Center Defensive back and mid field
Team recruiter
Assistant coach and trainer
Investing
day trading
Bitcoin/crypto currency
Wine tasting
Kinsey Jones
Lorton
Summary
Skilled in customer service and cash handling, I enhanced guest experiences and streamlined operations at The Conche: Chocolate Restaurant & Dessert Bar. My proactive approach in conflict management and upselling techniques significantly contributed to service quality, fostering a positive environment and achieving notable efficiency improvements in team productivity.
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Overview
11
11
years of professional experience
Work History
Restaurant Waiter
The Conche: Chocolate Restaurant & Dessert Bar
03.2021 - Current
- Experienced in providing white glove fine dining experience
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers
- Sommelier in training
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Food Expeditor
YardHouse Darden Restaurants
04.2017 - 03.2021
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
- Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
Head Food Runner
Glory Days Grill
06.2016 - 02.2021
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Contributed to the successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
- Promoted teamwork among staff members by fostering an environment of collaboration that led to improved guest experiences.
Warehouse Clerk
New Century Group
04.2014 - 12.2019
- Kept warehouse up to safety and health regulations at all times.
- conducted inventory audits of food deliveries
- light admin duties. filing,invoicing, answering vendor questions
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
Education
International Business Institute
Online Couse Certifications 03-2021
High School Diploma -
Hayfield Secondary
Alexandria VA06-2014
Skills
- Customer service
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Upselling techniques
- Wine pairing
- Banquet coordination
Interests
Timeline
Restaurant Waiter
The Conche: Chocolate Restaurant & Dessert Bar
03.2021 - Current
Food Expeditor
YardHouse Darden Restaurants
04.2017 - 03.2021
Head Food Runner
Glory Days Grill
06.2016 - 02.2021
Warehouse Clerk
New Century Group
04.2014 - 12.2019
International Business Institute
High School Diploma -
Hayfield Secondary
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