KIONTAY REYNOLDS
Fredericksburg
Summary
I am a Detail-oriented IT Support Specialist and Junior Software Engineer with a strong background in providing technical support, troubleshooting, and assisting end users. Experienced in resolving technical issues, managing systems, and ensuring seamless user experiences. Adept in PHP, Python, and working with Laravel-based applications. Proven ability to collaborate with cross-functional teams, assist with software development, and deliver high-quality solutions. Passionate about technology and committed to continuous learning and improvement. I'm seeking an opportunity to work in a fun and challenging work environment that will encourage the improvement and learning of new and necessary skills in the IT Industry.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
Sanford Guide
02.2022 - 02.2025
- Maintained and managed internal systems, ensuring optimal performance and minimal downtime.
- Provided technical support for end users, troubleshooting and resolving issues related to software, hardware, and network connectivity.
- Delivered efficient VOIP setup and configuration, supporting seamless communication across the organization.
- Performed hardware repairs and replacements, diagnosing issues and ensuring timely resolution of physical hardware malfunctions.
- Managed user accounts, including creation, modification, and troubleshooting of access-related issues.
- Efficiently handled trouble tickets, ensuring quick response times and maintaining high customer satisfaction.
- Assisted in website deployments, ensuring proper setup and smooth operation of internal and client-facing platforms.
- Onboarded new clients, offering technical assistance during the transition period and ensuring seamless integration with existing systems and processes.
Jr. Software Engineer
Sanford Guide
06.2020 - 02.2022
- Served as a PHP and JavaScript developer, primarily working within NAGA, a Laravel-based account management website and API.
- Developed and implemented new features for NAGA, improving functionality and enhancing user experience.
- Assisted senior programmers with design and architectural needs, contributing to the development of scalable and maintainable code.
- Collaborated on site updates, ensuring that the latest enhancements were seamlessly integrated into the platform.
- Actively participated in troubleshooting and resolving issues, ensuring continuous improvement of the codebase and user-facing interfaces.
Python Tutor
Eastern Mennonite University
08.2019 - 05.2020
- Assisted students in understanding core programming concepts, helping them grasp key Python principles and problem-solving techniques.
- Provided one-on-one support for students working on programming homework assignments, guiding them through coding challenges and debugging issues.
- Led test preparation sessions, helping students review course material and practice coding problems to improve their performance.
- Collaborated with the lead instructor to assist with in-class activities, ensuring a smooth and engaging learning experience for all students.
- Offered additional support during office hours, answering questions and providing clarifications on complex topics to reinforce learning.
Education
Bachelors - Computer Science
Eastern Mennonite University
Harrisonburg, Virginia05.2020
Skills
- Php
- SQLite
- Python
- Django
- HTML/CSS
- Windows10/8/7
- Mac OS
- Linux
- Web Design
- JavaScript
- Git
- Bitbucket
- User support
- Jest
- Technical writing
- XCUITests
- Swift
- Technical troubleshooting
- Technical support
- Software installation
- Ticket management
Timeline
IT Support Specialist
Sanford Guide
02.2022 - 02.2025
Jr. Software Engineer
Sanford Guide
06.2020 - 02.2022
Python Tutor
Eastern Mennonite University
08.2019 - 05.2020
Bachelors - Computer Science
Eastern Mennonite University
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