Kira Wood
Mechanicsville,VA
Summary
Dynamic professional with a proven track record in customer service and time management, honed across roles at TGI Fridays and SwimMetro. Excelled in team collaboration and strong client relations, significantly enhancing dining and swimming experiences. Skilled in using POS systems and teaching aids, demonstrating a balance of hard and soft skills to achieve goals.
Overview
4
4
years of professional experience
Work History
Server
TGI Fridays
12.2023 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Swim Instructor
Burkwood Aquatic Club
09.2022 - 03.2023
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Prepared equipment before each class class and stored items promptly after classes.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
To-Go Server
Texas Roadhouse
04.2022 - 08.2022
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
Lifeguard
SwimMetro
05.2021 - 08.2022
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
Education
BBA - Marketing
Coastal Carolina University
Conway, SC05-2027
Skills
- Customer service
- Strong client relations
- Team collaboration
- Goal oriented
- Time management
Accomplishments
- High School Varsity Swim Captain
- DECA states finalist
Timeline
Server
TGI Fridays
12.2023 - Current
Swim Instructor
Burkwood Aquatic Club
09.2022 - 03.2023
To-Go Server
Texas Roadhouse
04.2022 - 08.2022
Lifeguard
SwimMetro
05.2021 - 08.2022
BBA - Marketing
Coastal Carolina University
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