Kirsten Hines
Norfolk,VA
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology . Committed to providing culturally responsive support, meeting diverse needs of students, to include developing student Athletes as a part of the cheer program for Middle School. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts. Reliable and upbeat Store Leader successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
29
29
years of professional experience
Work History
Financial Services Professional
WFG, World Financial Group
10.2021 - Current
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Developed and delivered financial presentations to drive client engagement.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Developed and implemented risk management strategies to minimize financial losses.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Developed and implemented financial strategies to maximize returns on investments.
- Monitored changes in financial markets and kept clients informed of latest developments.
- Managed client financial portfolios to minimize risk and optimize returns.
- Trained and supported hundreds of sales associates and cross-trained over 200 managers to improve customer satisfaction by 100%
Certified Store Leader
7-11 Convenience Store
05.1994 - Current
- Controlled inventory integrity with management of in-store processes and procedures.
- Worked with department heads and associates to identify opportunities, develop solutions, create action plans and implement activities.
- Assisted store managers with store-level financial performance discussions, budget development and other targeted goals.
- Planned new launches using business insight, resources and feedback to inform store flow and merchandising decisions.
- Directed product flow and assortment adjustments by focusing on key volume drivers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
Education
No Degree - Sociology, Political Science
Norfolk State University
Norfolk, VAHigh School Diploma -
Norview High School
Norfolk, VASkills
- Retirement Planning
- Customer Needs Assessment
- Life Insurance
- Insurance Industry Knowledge
- Information Gathering
- Solution Optimization
- Risk Management
- Prospecting Clients
- Insurance Recommendation
- Individualized Assessments
- Financial Presentations
Cheer Coach NPS since 2013
I coached JV Cheer Team sideline and competitive cheer at Norview High School 2013-2014
I currently coach Sideline and Competitive Cheer at Academy for Discovery at Lakewood 2015-present
I lead the cheer program, assist in students upkeep of grades.
Additional Information
I work very well with youths. I help build trust and confidence that they can do anything they put their mind too.
Timeline
Financial Services Professional
WFG, World Financial Group
10.2021 - Current
Certified Store Leader
7-11 Convenience Store
05.1994 - Current
No Degree - Sociology, Political Science
Norfolk State University
High School Diploma -
Norview High School
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