Kirsten Janca
Midlothian
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Account Manager
Atkinson Insurance Agency
01.2018 - 01.2025
- Respond to: in person, telephone and electronic requests for information concerning homeowners, renters, auto, motorcycle and watercraft insurance.
- Process quotes for potential insurance policies.
- Process endorsements and claims on policies.
- Process payments, data-entry and mailing.
- Reach out to clients for cross-sell and upsell of policies.
Education and Sponsorship Specialist
Richmond Association of Realtors
01.2016 - 01.2018
- Respond to: in person, telephone and electronic requests for information concerning the real estate school course offerings, pre/post licensure and professional designation education requirements, sponsorship requests, benefits and ads.
- Monitor actual and budgeted income and expenses for classes, as well as participate in the development of the annual education budget.
- Coordinate and maintain the association master calendar and process meeting/classroom/room rental requests in accordance with established procedures.
- Manage all operational aspects of course delivery including: class registration, handout preparation, classroom/technology setup, announcements and introductions.
- Process and submit student attendance information to DPOR for credit processing.
- Process class reminders, confirmations and certificates of completion.
- Interpret course curriculum, policies and procedures and regulatory information.
- Maintain Sponsorship contracts and benefit forms.
- Create sponsorship newsletters, brochure folders and maintain a supply of flyers in the lobby.
- Maintain inventory of sponsor supplies and course materials.
- Coordinate sponsored events: REALTORFest, TRENDS and Outstanding Production Awards.
- Maintain fall event layout, coordinating spreadsheets, vendor portion of the REALTORFest website and monitor booth sales for REALTORFest.
- Schedule sponsored coffee breaks and provide sponsors with class rosters.
- Perform other duties as assigned by the Vice President of Professional Development and the Director of Development.
Member Services Specialist
Richmond Association of Realtors
01.2015 - 01.2016
- Respond to: in person, telephone and electronic requests for information concerning member benefits to the association.
- Screen membership applications and process dues and fees for services.
- Process and distribute SUPRA eKeys and Lockboxes.
- Maintain inventory of Realtor store supplies.
- Maintain front entryway and main lobby screens with daily office meetings and information.
- Sort and distribute incoming communication data including faxes, letter and emails.
MLS Technology and Information Specialist
Richmond Association of Realtors
01.2002 - 01.2015
- Serve as lead representative for member and staff electronics, telephone and in-house inquiries with the MLS system and related services.
- Participate in conversion of MLS system from Tempo to Matrix, including testing of all aspects of the MLS database.
- Participate in MLS system upgrade.
- Co-manage the “Data Checker” compliance reporting system and act to resolve errors in a timely and professional manner.
- Assist with quality assurance and quality control of MLS systems and services: Matrix, iMapp and Instanet.
- Prepare monthly statistical reports utilizing Microsoft Excel.
- Attend the National Association of REALTORS mid-year meeting with the RAR CEO and assist CEO while at the meeting.
Receptionist
Richmond Association of Realtors
01.2000 - 01.2002
- Greet incoming members.
- Operate switchboard, transferring calls to the appropriate department.
- Prepare mass mailings for the Association.
- Prepare and send out New Member Welcome Letters prepared on Microsoft Word.
- Mail out invitations to major events and place follow up calls.
- Manage Staff calendar and training facilities utilizing Microsoft Outlook.
Dental Assistant
Drs. Wood, Lombardozzi, & Eddleton Pediatric Dentistry
01.1997 - 01.2000
- Perform initial hygienist routine of cleaning, x-rays, also sealant’s.
- Prepare area for treatment.
- Assist Dentist in Oral treatment.
- Sterilize treatment rooms and instruments.
- Document current and future treatment needed.
- Duplicate x-rays.
- File charts when necessary.
- Prepare billings.
Education
Associates Degree - Dental Assisting
J. Sargeant Reynolds Community College
05.1998
Skills
- Proficient in office software and web navigation
- Strong verbal and written communication skills
- Effective organizational skills
- Professional phone etiquette
- Independent and collaborative work
- Proficient in WordPress
Certification
- Notary Public for the Commonwealth at Large - NRN #7684306, Expires: 2028-02-29
- Property & Casualty License No: 1106273, Issue Date: 2019-01-09
Timeline
Account Manager
Atkinson Insurance Agency
01.2018 - 01.2025
Education and Sponsorship Specialist
Richmond Association of Realtors
01.2016 - 01.2018
Member Services Specialist
Richmond Association of Realtors
01.2015 - 01.2016
MLS Technology and Information Specialist
Richmond Association of Realtors
01.2002 - 01.2015
Receptionist
Richmond Association of Realtors
01.2000 - 01.2002
Dental Assistant
Drs. Wood, Lombardozzi, & Eddleton Pediatric Dentistry
01.1997 - 01.2000
Associates Degree - Dental Assisting
J. Sargeant Reynolds Community College
AWARDS
2022 Account Representative of the Year