Kirsten Korengold
Stafford
Summary
Client-focused relationship management professional with 9+ years of experience managing large-scale community portfolios and serving as a trusted advisor to homeowners and Boards of Directors. Proven ability to build strong relationships, conduct consultative conversations, identify homeowner and board pain points, and translate feedback into actionable service and process improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Community Manager
FirstService Residential
Irvine
03.2013 - 09.2020
- Managed large, complex community portfolios as primary relationship manager for homeowners and Boards of Directors.
- Led vendor selection processes and performance oversight to ensure high-quality service delivery.
- Expanded vendor relationships to enhance service support for FirstService Residential and managed communities.
- Consulted with Boards and homeowners to assess satisfaction and address operational challenges.
- Identified service gaps across portfolios, collaborating with leadership to implement recommended enhancements.
- Served as a sounding board for homeowner and Board concerns, facilitating strategic discussions.
Associate Community Manager
FirstService Residential
Irvine
06.2012 - 03.2013
- Streamlined homeowner communications for senior managers across multiple communities, improving responsiveness to resident inquiries.
- Coordinated vendor relations to enhance service delivery, resulting in improved satisfaction among residents.
- Facilitated maintenance requests and ensured timely follow-up with residents.
- Developed relationships with vendors to ensure quality service delivery, fostering trust and reliability in service provision.
- Monitored property conditions to identify maintenance needs and improvements.
Customer Care Representative
FirstService Residential
Irvine
02.2011 - 06.2012
- Served as primary contact for homeowners and residents, resolving issues with empathy and professionalism while ensuring timely escalation.
- Delivered outstanding customer service to residents and property managers, enhancing satisfaction and trust.
- Addressed resident inquiries and resolved concerns efficiently, contributing to a positive living experience.
Education
Bachelor of Arts - Communications (Media Studies)
San Diego State University
San Diego05-2008
Skills
- Property management
- Project management
- Budgeting and reporting
- Client experience management
- Account retention
- Vendor management
- Client feedback improvement
- Cross-functional collaboration
- Conflict resolution
- Effective communication
Certification
• CMCA, Community Associations Institute
Timeline
Senior Community Manager
FirstService Residential
03.2013 - 09.2020
Associate Community Manager
FirstService Residential
06.2012 - 03.2013
Customer Care Representative
FirstService Residential
02.2011 - 06.2012
Bachelor of Arts - Communications (Media Studies)
San Diego State University