Kirsten Lawson
Radford
Summary
Compassionate Behavioral Health Technician with expertise in patient observation, crisis intervention, and behavioral modification strategies. Delivers effective care and support in challenging environments, leveraging strong communication and empathy to enhance patient outcomes. Recognized for high productivity and efficient task completion.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Behavioral Health Technician
Pyramid Healthcare
Radford
12.2025 - Current
- Assisted clients with daily living activities and personal care needs.
- Monitored patient behavior and reported changes to the treatment team.
- Provided crisis intervention support during emergencies or challenging situations.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care plans.
- Documented behavioral incidents to keep accurate records.
- Provided emotional support to clients and patients dealing with difficult situations.
- Established and maintained professional working relationships with clients, staff and public.
- Completed daily client rounds and tracked client movements.
CAP 2 Associate
Walmart
Pearisburg
10.2018 - 11.2020
- Organized merchandise on sales floor to enhance customer experience.
- Restocked shelves efficiently to maintain product availability and presentation.
- Assisted customers with inquiries to provide excellent service and support.
- Unloaded trucks efficiently, ensuring timely access to incoming inventory.
- Helped manage smooth processing of incoming merchandise with proper downstacking techniques to minimize unloading time.
- Collaborated with team members to ensure smooth daily operations and workflows.
Customer Service Cashier
Family Dollar
Pulaski
08.2020 - 09.2020
- Handled cash and managed register balance accurately during shifts.
- Processed customer transactions efficiently using point-of-sale system.
- Provided friendly and knowledgeable service to enhance customer satisfaction.
- Greeted customers and provided friendly customer service.
- Assisted customers in locating products throughout the store.
- Restocked shelves with merchandise to ensure product availability for customers.
- Collaborated with team members to support daily operational tasks effectively.
Education
Bachelor of Science - Behavioral Health
Grand Canyon University
Phoenix, AZ 09.2018 - 08.2023
Skills
- Behavioral support
- Patient monitoring
- Verbal de-escalation
- Documentation practices
- Problem solving
- Conflict resolution
- Team collaboration
- Time management
- Stress management
- Effective communication
- Customer service
Certification
- CPR certification
Accomplishments
- Member of the national society of collegiate scholars
Timeline
Behavioral Health Technician
Pyramid Healthcare
12.2025 - Current
Customer Service Cashier
Family Dollar
08.2020 - 09.2020
CAP 2 Associate
Walmart
10.2018 - 11.2020
Bachelor of Science - Behavioral Health
Grand Canyon University
09.2018 - 08.2023