Summary
Overview
Work History
Education
Skills
Awards
CUST
Timeline
Generic

Kirsten Ortiz

Winchester

Summary

Dependable, driven, and hardworking professional with a strong foundation in customer service and restaurant management, complemented by experience in retail and sales. Known for adaptability and quick learning abilities, consistently thriving in dynamic environments. A responsible team player committed to delivering exceptional results and enhancing customer experiences. Proven track record of effectively managing operations while fostering positive relationships with customers and colleagues.

Overview

6
6
years of professional experience

Work History

Server

Lone Oak Tavern
03.2025 - Current
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Manager

Rivendell Recovery Center
08.2022 - Current
  • Meet with families and potential clients. Make sure all clients get their medications. Check bedrooms and make sure chores are done. Set up appointments and make sure clients get the resources they need to succeed. I Lead afternoon group and do one on one check in’s with clients.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and clients.
  • Developed and maintained relationships with clients and families.

Restaurant Manager/Server

El Jalapeno Mexican Restaurant
01.2020 - 08.2022
  • Make schedules, assist servers and cooks, make sure everything goes smoothly throughout the day, make sure all guest are receiving excellent service, check all machines to make sure they are operating efficiently.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Server

Castiglias
05.2019 - 01.2020


  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Education

None - undefined

East Hardy High School
Baker, WV
06.2018

Skills

  • Serving Experience (4 years)
  • Restaurant Experience
  • Organizational Skills
  • Busser
  • Host/Hostess
  • Cashiering (2 years)
  • Hotel experience
  • Cleaning Experience
  • Food Service (4 years)
  • POS (2 years)
  • Cooking
  • Kitchen Experience (1 year)
  • Host/hostess experience
  • Upselling (2 years)
  • Guest Services
  • Restaurant Management (1 year)
  • Retail Sales (2 years)
  • Cash Handling (3 years)
  • Shift Management (1 year)
  • Customer service
  • IOS
  • Mac OS
  • Time management
  • Decision-making
  • Team leadership
  • Verbal and written communication
  • Goal setting
  • Task delegation
  • Documentation and reporting

Awards

Employee of the month, March 2021, An award for the employee with the most positive feedback from customers and also the best sales

CUST

Authorized to work in the US for any employer

Timeline

Server

Lone Oak Tavern
03.2025 - Current

Manager

Rivendell Recovery Center
08.2022 - Current

Restaurant Manager/Server

El Jalapeno Mexican Restaurant
01.2020 - 08.2022

Server

Castiglias
05.2019 - 01.2020

None - undefined

East Hardy High School

Similar Profiles

CREATE PROFILE
Kirsten Ortiz