Kisaun Poole
Woodbridge
Summary
Active TS/SCI clearance and CompTIA Security+ certified, a Bachelor’s degree in Information and Cybersecurity Operations.
Information Security-focused IT professional with 4+ years of experience supporting secure DoD environments. Strong background in cybersecurity practices, access control, and network support. Proven ability to lead teams, protect sensitive data, and resolve technical issues in high-demand environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desktop Support Technician Tier II
Defense Logistics Agency (via CompTech)
04.2024 - Current
- - Provide Tier II support for 200+ users in a secure DoD environment
- - Manage user accounts and permissions using Active Directory
- - Support Virtual Desktop Infrastructure (VDI) and secure remote access systems
- - Perform system imaging, deployment, and troubleshooting of hardware/software issues
- - Ensure compliance with cybersecurity policies and system security standards
- - Train users on troubleshooting and security best practices
IT Systems Administrator (Administrative Lead)
U.S. Army
Grafenwöhr, Germany
12.2021 - 12.2023
- - Administered secure IT systems while enforcing DoD cybersecurity policies
- - Led administrative and technical operations for system users and data management
- - Managed digital records and ensured data security, integrity, and accessibility
- - Conducted user training on Microsoft 365, SharePoint, and cybersecurity awareness
- - Improved documentation processes to enhance operational efficiency
IT Support Specialist / Team Lead
U.S. Army
Grafenwöhr, Germany
12.2020 - 12.2023
- - Led a team of 10+ personnel delivering Tier I IT support in a structured environment
- - Managed helpdesk operations, task delegation, and escalation of technical issues
- - Maintained IT asset accountability and enforced proper system usage policies
- - Trained team members on troubleshooting, IT systems, and secure communications
- - Acted as liaison between leadership and technical teams to resolve issues efficiently
Education
Bachelor of Science - Information and Cybersecurity Operations
ECPI University
07-2026
Skills
- Security: Risk awareness, access control, PII/PIA protection, DoD cybersecurity compliance
- Systems: Windows OS, Active Directory, VDI, Imaging, MDM
- Networking: TCP/IP, DNS, DHCP, VPN, GlobalProtect
- Tools: Microsoft 365, SCCM, ServiceNow, Remote Desktop
Certification
- CompTIA Security+
- Six Sigma Black Belt
- CompTIA SecurityX (In Progress)
Timeline
Desktop Support Technician Tier II
Defense Logistics Agency (via CompTech)
04.2024 - Current
IT Systems Administrator (Administrative Lead)
U.S. Army
12.2021 - 12.2023
IT Support Specialist / Team Lead
U.S. Army
12.2020 - 12.2023
Bachelor of Science - Information and Cybersecurity Operations
ECPI University
AWARDS & LEADERSHIP
Army Commendation Medal, Army Achievement Medal