Na'Kisha Mayo
Suffolk
Summary
Results-driven with background in customer service, specializing in delivering tailored solutions and maintaining client satisfaction. Equipped with excellent communication and conflict resolution abilities, ensuring reliable and consistent performance.
Experienced with strategic planning, operational efficiency, and team leadership. Utilizes strategic planning to align business objectives and drive growth. Track record of enhancing operational efficiency to optimize performance and profitability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Manager
Portsmouth Redevelopment & Housing Authority
01.2024 - 11.2024
- Job duties include but not limited to supervising staff and Maintenance staff. Performs quality assurance and control checks on resident files, including move-ins, move-outs, recertifications, interims, maintenance emergency and non emergency work orders. Contractor inspections and all other related paperwork, including submitting HUD documents to the Public Housing information Center (PIC) etc.
Community Association Portfolio Manager
Property Management Associates
05.2022 - 12.2023
- Managed eight HOA & Condo Communities Responsibilities include Budgeting, Community Operations and Maintenance.
- Board of Directors Liaison, Board Meeting Attendance Rules Enforcement, and general management services.
Assistant Property Manager
Suffolk Redevelopment & Housing Authority
03.2021 - 04.2022
- Help support the daily operations of property management by performing administrative tasks, organizing property viewings, and handling resident relations.
- Responsible for inspecting property conditions and coordinating maintenance work. Assume role in the absence of property manager.
- Investigating and resolving property complaints and rental violations
Assistant Intake Office Supervisor
Delaware State Housing Authority
07.2018 - 02.2021
- Assists in the administration of the Waiting List Office, including the direct oversight of the processing of applications for Public Housing, and Housing Choice Vouchers.
- Maintains and manages the Waiting List for Public Housing, Housing Choice Voucher Program, and LIHTC (Low Income Tax Credit Housing)
- Provides training, evaluates, and supervise Occupancy Specialists
- Ensures all daily operations are in accordance with Federal, State, and local laws, regulations, and policies.
Accounts Payable, Public Housing Specialist, Section 8 Housing Specialist
Dover Housing Authority
03.2012 - 04.2018
- Received and processed Rent payments; Maintained accounts payable spreadsheet Ensuring eligibility criteria are met by all applicants before Housing Choice Vouchers are issued, and final interviews for Public Housing are held.
- Provide information for supportive services to promote participants self-sufficiency Prepare statistical and narrative reports
- Maintain waiting list which includes performing interviews to determine eligibility
Certified Medical Administrative Assistant
Cardiovascular Associates
11.2009 - 03.2012
- Greeting Patients
- Assisted with scheduling patient appointments
- Updating patients records
- Filing insurance claims
- Processed payments
- Record Medical Histories
- Reschedule patients for follow-up appointments Assistant Patients with Insurance and Billing procedures.
Education
Certified Medical Administrative Assistant Program -
Delaware Technical & Community College
Dover, DE10.2009
High School Diploma -
Dover High School
Dover, DE06.1998
Skills
- Office Procedures
- Customer Service
- Professional Communications
- Administrative Experience
- Accounts Payable
- Office Management
- Property Management
- LIHTC
- Housing Choice Voucher
- Microsoft Office (Word, Excel)
- Fair Housing Regulations
- Accounts Receivable
- 60 Hr Principles Of Real Estate Class
- Payment collection
- Property inspections
- Customer service-focused
- Leasing and sales
- Vendor management
- Compliance monitoring
Certification
Certified Medical Administrative Assistant
Timeline
Property Manager
Portsmouth Redevelopment & Housing Authority
01.2024 - 11.2024
Community Association Portfolio Manager
Property Management Associates
05.2022 - 12.2023
Assistant Property Manager
Suffolk Redevelopment & Housing Authority
03.2021 - 04.2022
Assistant Intake Office Supervisor
Delaware State Housing Authority
07.2018 - 02.2021
Accounts Payable, Public Housing Specialist, Section 8 Housing Specialist
Dover Housing Authority
03.2012 - 04.2018
Certified Medical Administrative Assistant
Cardiovascular Associates
11.2009 - 03.2012
Certified Medical Administrative Assistant Program -
Delaware Technical & Community College
High School Diploma -
Dover High School
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