- Oversaw daily operations of housekeeping staff and tasks at community facility.
- Developed cleaning schedules to ensure efficient resource allocation and maintenance.
- Trained new housekeeping employees on safety protocols and cleaning procedures.
- Coordinated inventory management of cleaning supplies and equipment usage.
- Implemented training programs to enhance staff performance and service quality.
- Collaborated with management to establish operational goals for the department.
- Addressed member concerns regarding cleanliness promptly and professionally.
- Resolved customer complaints promptly in a professional manner.
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Provided support during peak times by working alongside housekeeping staff when necessary.
- Created weekly schedules for housekeeping staff members based on projected occupancy levels.
- Negotiated contracts with vendors for services such as laundry, carpet cleaning and pest control.
- Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
- Reviewed financial statements regularly to identify cost savings opportunities within the department.
- Participated in strategic planning meetings with executive team members to set long-term goals for the department.
- Compiled reports on housekeeping activities including staffing levels, budgeting information and occupancy rates.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Maintained current certifications for personal training in multiple types of classes and certified in CPR ,first aid and lifeguarding