Klaire Herndon
Orange
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Jefferson Ob/gyn
01.2024 - Current
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used EHR to schedule appointments for doctor visits and procedures.
Home Health Caregiver
DSS
12.2023 - Current
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- I manage all aspects of home management, including meal preparations, cleaning, and organizations.
- Provided mobility assistance such as walking and regular exercising.
- I also assist with personal care tasks such as bathing, dressing, and medication administration.
- I provide emotional support and companionship, promoting a positive and supportive atmosphere.
- Provided transportation for medical and personal outings.
Catering Associate
Sentara Martha Jefferson Hospital
08.2022 - 02.2023
- Delivered catered food and supplies to facility for on-time set-up.
- Provided friendly, courteous service to create memorable moments for guests.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Monitored dietary restrictions and served guests with special needs.
- Demonstrates proficiency in multitasking, efficiently handling customer service tasks including phone inquiries and data entry, ensuring seamless departmental operations.
- Exhibits excellent problem-solving skills, effectively resolving customer issues and optimizing service delivery across various departments.
Customer Service Representative
Lowes Home Improvement Center
06.2016 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Department Associate and Cashier
Walmart
03.2016 - 05.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers by answering questions and fulfilling requests.
- Delivered backup coverage to provide customers with optimal support.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained cash drawer of $[Amount] or more per shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Orange County High School
Orange, VA06.2014
Skills
- Data Entry and Maintenance
- Upselling Products and Services
- Order and Refund Processing
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Understanding Customer Needs
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Behavioral management
- Meal preparation
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Administrative Assistant
Jefferson Ob/gyn
01.2024 - Current
Home Health Caregiver
DSS
12.2023 - Current
Catering Associate
Sentara Martha Jefferson Hospital
08.2022 - 02.2023
Customer Service Representative
Lowes Home Improvement Center
06.2016 - 05.2018
Department Associate and Cashier
Walmart
03.2016 - 05.2018
High School Diploma -
Orange County High School
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