Klaire Herndon
Jefferson OB/GYN
Orange
10
years of professional experience
Experienced professional seeking role, bringing 9 years of expertise in administrative management, remote customer service, and data entry. Proven track record in leading teams, managing sensitive information, and ensuring compliance with HIPAA guidelines. Skilled in utilizing PM/EHR systems, problem solving, and enhancing team capabilities through training and knowledge sharing.
Work History
Supervisor/team lead
3 Years 6 Months- Managing administrative tasks, including answering phones, greeting patients, and data entry.
- Leading a team by example, inspiring team members through commitment to professionalism and excellence.
- Handle sensitive patient information with strict adherence to HIPAA guidelines.
- Coordinate patient scheduling, check-ins, check outs, and payment processing.
- Utilize PM/EHR systems to schedule appointments for medical visits and procedures.
- Establish performance expectations for the team, monitor progress, and provide constructive feedback.
- Facilitate training sessions to improve team capabilities and promote knowledge sharing.
- Maintain high standards of patient care and administrative support.
Customer Service Rep
1 Year 11 Months- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction in a timely manner.
- Managed a high volume of inbound calls, emails, and chat communications.
- Utilized company CRM systems to document customer interactions, track issues, and manage follow up actions.
- Exceeded performance targets and contributed to team goals by consistently delivering high-quality service and support.
Data operations associate
2 Years 5 Months- Managed sensitive healthcare datasets to ensure compliance with industry standards.
- Computer skills in MS Word, Excel, PowerPoint, & Outlook.
- Validated adherence to Medicaid, HIPAA, and CMS regulatory requirements for reporting and auditing processes.
- 2+ yrs claims processing self-funded claims
- Facilitated accurate data integration into Medicaid Management Information Systems to support effective data processing.
- Expansive knowledge of medical terminology.
Customer Service Rep
1 Year 8 Months- Delivered professional customer service, enhancing client satisfaction.
- Managed accurate data entry and payment processing, contributing to the efficiency of sales operations.
- Ensured courteous interactions with clients, fostering a positive customer experience.
Education
High School Diploma
Skills
Problem-Solving
Typing
Microsoft
Google
Dual monitors
Communication
Data entry
Remote work tools
Customer Service
Time Management
Adaptability
Team Collaboration
Critical Thinking
Timeline
Supervisor/team lead
Jefferson OB/GYN
01.2023 - CurrentRead More
Customer Service Rep
Sitel
01.2021 - 12.2022Read More
Data operations associate
Alta talent/Maximus
07.2018 - 12.2020Read More
Customer Service Rep
Liveops
07.2016 - 03.2018Read More
Orange County high school
High School Diploma
Read More