Klaus Reed
Warrenton
Summary
Dynamic Parts Manager with over a decade of experience in driving operational efficiency through effective inventory management and technical guidance. Known for fostering strong relationships and enhancing team performance to meet customer needs and business objectives.
Overview
26
26
years of professional experience
Work History
Parts Manager
Kenworth Sales Company
Manassas
04.2020 - Current
- Maintained optimal inventory levels for parts and components, ensuring consistent availability.
- Cultivated strong vendor relationships to streamline procurement processes.
- Trained staff on product knowledge and sales techniques to boost performance.
- Coordinated delivery schedules for incoming orders, maximizing operational efficiency.
- Reduced process delays by managing daily operations, including service requests and order tracking.
- Developed and implemented effective policies and procedures for parts department efficiency.
- Prepared and managed parts department budget, focusing on forecasting and expense control.
- Analyzed market trends to adjust parts offerings based on demand.
Parts Manager
J.D. Newman
Elkwood
08.2015 - 04.2020
- Enhanced operational efficiency by implementing robust inventory management systems.
- Managed inventory levels effectively, ensuring precise stock counts and reconciliation of discrepancies.
- Oversaw a high-performing parts sales team to improve customer interactions significantly.
- Trained personnel on product knowledge and effective sales strategies to drive results.
- Analyzed market trends to tailor parts offerings in response to evolving demand.
- Controlled daily activities within the parts program, optimizing sales and inventory management practices.
- Provided technical guidance on replacement part selection, supporting customer needs.
- Delegated responsibilities among staff while managing schedules and establishing clear objectives.
Service and Parts Manager
Ray's Automotive
Culpeper
05.2011 - 08.2015
- Reduced process lags in daily parts operations by optimizing order fulfillment and tracking.
- Led daily operations for service and parts department, enhancing overall productivity.
- Scheduled service technicians and managed customer appointments efficiently.
- Monitored inventory levels of automotive parts, facilitating timely replenishment.
- Engaged with customers to resolve inquiries and issues effectively.
- Fostered relationships with vendors for reliable supply chain management.
- Created standard operating procedures for improved departmental effectiveness.
- Reviewed billing accuracy on repair orders before customer invoicing.
Parts Advisor
Battlefield Chevrolet
Culpeper
10.2009 - 05.2011
- Facilitated identification and ordering of parts for various Chevrolet models.
- Managed inventory levels to ensure availability of essential automotive components.
- Provided guidance on parts compatibility and installation procedures.
- Processed customer transactions accurately using dealership management software.
- Coordinated with service technicians to fulfill parts requests efficiently.
- Resolved customer inquiries regarding parts orders promptly.
- Checked in ordered parts systematically, notifying parties upon arrival and updating databases.
- Assisted technicians in locating hard-to-find parts during repair jobs.
Assistant Parts Manager
Browns's Honda of Charlottesville
Charlottesville
09.2005 - 10.2009
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Managed parts inventory and maintained accurate records of incoming shipments and outgoing orders.
- Supported service department by guaranteeing timely availability of required parts.
- Collaborated with sales team to assess customer needs for parts and accessories.
- Resolved customer complaints professionally, enhancing satisfaction and retention.
- Performed scheduled inventory audits to verify accuracy and product availability.
- Utilized parts management software for effective inventory tracking and order processing.
- Trained junior employees on proactive strategies to achieve operational and sales goals.
Commercial Parts Professional
Brown's Honda of Arlington
Arlington
03.2003 - 09.2005
- Facilitated parts selection and order fulfillment for customers.
- Collaborated with technicians to determine parts requirements.
- Delivered product knowledge to enhance customer satisfaction.
- Processed defective parts returns and exchanges efficiently.
- Provided technical support for inquiries related to parts and services.
- Coordinated delivery schedules with logistics for timely order fulfillment.
- Developed and implemented policies to improve parts department efficiency.
- Cross-sold additional products to increase sales opportunities.
Commercial Door Technician
Beck's Door & Hardware
Newington
09.2000 - 03.2003
- Installed commercial doors and hardware, adhering to specifications and safety standards.
- Conducted routine maintenance on door systems to ensure optimal performance.
- Collaborated with clients to assess requirements and recommend suitable door solutions.
- Repaired malfunctioning doors and hardware promptly, minimizing downtime.
- Inspected installations for quality assurance and compliance with standards.
- Maintained accurate records of service calls, repairs, and installations completed.
- Executed regular maintenance checks on fire-rated doors in accordance with code requirements.
- Tested emergency exit devices to confirm functionality during emergencies.
Overnight Stocker and Receiver
Borders Books and Music
Springfield
06.1999 - 09.2000
- Stocked shelves with books and music products for optimal customer access.
- Received and inspected incoming shipments for quality and accuracy.
- Organized merchandise displays to enhance store presentation and appeal.
- Assisted in inventory management through regular counts and updates.
- Maintained cleanliness of stockroom areas to ensure safety and efficiency.
- Stocked shelves and rotated product according to code dates.
Education
High School Diploma -
T.C. Williams High School
Alexandria, VA05-1999
Skills
- Inventory and budget management
- Vendor negotiation and policy development
- Technical guidance
- Customer relationship management
- Product knowledge
- Time management
- Team collaboration
- Problem-solving skills
- Microsoft Office proficiency
- Karmak Fusion expertise
- Paccar product knowledge
- Cummins product knowledge
- Caterpillar product knowledge
- Freightliner product knowledge
- International truck product knowledge
Timeline
Parts Manager
Kenworth Sales Company
04.2020 - Current
Parts Manager
J.D. Newman
08.2015 - 04.2020
Service and Parts Manager
Ray's Automotive
05.2011 - 08.2015
Parts Advisor
Battlefield Chevrolet
10.2009 - 05.2011
Assistant Parts Manager
Browns's Honda of Charlottesville
09.2005 - 10.2009
Commercial Parts Professional
Brown's Honda of Arlington
03.2003 - 09.2005
Commercial Door Technician
Beck's Door & Hardware
09.2000 - 03.2003
Overnight Stocker and Receiver
Borders Books and Music
06.1999 - 09.2000
High School Diploma -
T.C. Williams High School