Kobe Brown
Fairfax,VA
Summary
Seeking a management position to leverage skills in customer service, marketing strategies, and team leadership to drive business growth and foster a positive work environment.
Demonstrated expertise in providing exceptional customer service and driving sales through strategic marketing initiatives. Proven track record of success in retail environments, with experience in diverse roles including front desk management, inventory control, and consumer engagement.
Overview
3
3
years of professional experience
Work History
Part-Time Athlete
Nike Unite
05.2022 - Current
- Provide superior customer service both in person and over the phone by utilizing extensive product knowledge and adapting to various roles within the store, including cashier, visual merchandising in apparel and footwear, and stocking in SNR
- Provide superior customer service through raising consumer awareness of the Nike membership and its benefits
- Helping store statistics through maintaining high link percentages and high response rates from pulse surveys
- Received the most pulse surveys and highest response rate in the 2022-2023 fiscal year
- Recognized as the 2022-2023 MVP of the store for exceptional versatility and hard work
- Act as a local community ambassador, volunteering with after-school programs in Manassas Park to support and innovate the future of sports for the next generation.
Front Desk Associate
Golds Gym
08.2021 - 08.2022
- Conducted membership sales and promotions both over the phone and at the front desk, effectively communicating the benefits of different gym memberships and fitness plans
- Management of various memberships and fitness plans in the DC Metro area through different software (ABC Fitness)
- Provided outstanding customer service, addressing membership inquiries and concerns both in person and over the phone
- Ensured the gym was clean and presentable by opening and closing, maintaining high standards of cleanliness and organization.
Deli Team Member
The Fresh Market
01.2021 - 07.2021
- Managed inventory control, ensuring proper stock levels and minimizing waste
- Upheld food safety standards in compliance with regulations, maintaining a clean and sanitized work environment
- Executed culinary duties including meal prep, contributing to the preparation of high-quality deli offerings.
Education
Bachelor of Science in Marketing -
George Mason University
Fairfax, VA08.2024
Skills
- Excellent overall customer service skills acquired through diverse retail experiences
- Strong computer and PC skills acquired during time as a Front Desk Associate
- Strong communication skills, both verbal and written, demonstrated in customer interactions and promotional activities
- Ability to adapt to various roles and responsibilities within fast-paced work environments
- Proficient in inventory management and maintaining cleanliness and organization in workplace
Coursework
- Business Management
- Marketing Strategies
- Consumer Behavior
- Digital Marketing
References
- Deon Diggs, (202) 367-1874, Deon.Diggs@nike.com
- Ahmad Jerr, (571) 276 -7958
Timeline
Part-Time Athlete
Nike Unite
05.2022 - Current
Front Desk Associate
Golds Gym
08.2021 - 08.2022
Deli Team Member
The Fresh Market
01.2021 - 07.2021
Bachelor of Science in Marketing -
George Mason University
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