Kodi Howard
Ruther Glen,VA
Summary
Highly desirable customer service manager with seven years of experience leading a team of employees in providing excellent customer service, working closely with vendors, and maintaining an efficient warehouse. Passionate and conscientious guest service agent with seven years of experience providing high-quality customer service. Skilled and professional customer service manager with seven years of experience managing teams of customer support representatives, organizing and tracking reports, ensuring efficient operations, and participating in training sessions.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Target
Fredericksburg, VA
08.2023 - 01.2026
- Led customer service initiatives to enhance team performance and improve guest satisfaction.
- Developed training programs for new hires, fostering a culture of excellence in service delivery.
- Analyzed customer feedback to implement process improvements, driving efficiency and quality in service.
- Collaborated with cross-functional teams to streamline operations and resolve complex customer issues effectively.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Representative Manager
Giant Food Stores
Fredericksburg, VA
05.2020 - 01.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Performed sales analytics and provided recommendations that increased sales
- Learned to operate customer relationship management (CRM) software to track interactions and feedback.
- Collaborated with team leaders to streamline processes for improved customer satisfaction.
- Oversaw the recruitment, selection, on boarding, and training of new hires to maintain a high-performing team dynamic.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Cashier/Sales Associate
Barnes & Noble
Fredericksburg, VA
08.2019 - 02.2020
- Process customer transactions efficiently using point-of-sale systems.
- Adapt quickly to new policies and procedures as required.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Cashier/Customer Service
Food Lion
Fredericksburg, VA
06.2015 - 12.2019
- Handled Money
- Greeted Customers
- Processed customer transactions accurately using point-of-sale systems.
- Managed inventory levels at checkout by restocking items as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Education
Bachelor of Science - Criminal Justice
Coastal Carolina University
Conway, SC12-2025
Skills
- Customer service, Time management, Communication skills, Microsoft word, Leadership, English
- Training and mentoring
- Customer relations
- Microsoft outlook, word, and Excel
- Team building and leadership
- Complaint resolution
- Exceptional interpersonal communication
Languages
English
Timeline
Customer Service Manager
Target
08.2023 - 01.2026
Customer Service Representative Manager
Giant Food Stores
05.2020 - 01.2024
Cashier/Sales Associate
Barnes & Noble
08.2019 - 02.2020
Cashier/Customer Service
Food Lion
06.2015 - 12.2019
Bachelor of Science - Criminal Justice
Coastal Carolina University