Kohana Henry
Manassas
Summary
Developed leadership and operational management skills within fast-paced business environment. Expertise in team collaboration, strategic planning, and process improvement. Seeking to transition into new field where these transferable skills can contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Papa Johns
09.2024 - Current
- Enforce quality assurance protocols to deliver ideal customer experiences.
- Assist customers with any complaints, comments and concerns in a timely manner.
- Provide ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Handle cash accurately and prepare deposits.
- Support the General Manager in all functions of the restaurant.
- Help ensure restaurant profitability.
- Assist in managing staffing and people development.
- Ensure food cost is within reasonable margins by ensuring all employees are performing at company standards.
- Counting inventory weekly and report to Director of Operations with paperwork.
Shift Leader
Papa Johns
06.2022 - 09.2024
- Train new employees and delegate daily tasks and responsibilities.
- Collaborate with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforce quality assurance protocols to deliver ideal customer experiences.
- Handle cash accurately and prepare deposits.
- Assist in managing staffing and people development.
Shift Leader
Tommy’s Express Carwash
07.2023 - 05.2024
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Engaged with customers on social media to promote offers and events, increasing online presence.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Osbourn Park High School
Manassas, VA05.2024
Skills
- Staff management
- Inventory control
- Food safety and sanitation
- Training and development background
- Sales forecasting
- Teamwork and collaboration
- Customer service
- Strategic Decision-Making
- Effective Time Management
Timeline
Assistant General Manager
Papa Johns
09.2024 - Current
Shift Leader
Tommy’s Express Carwash
07.2023 - 05.2024
Shift Leader
Papa Johns
06.2022 - 09.2024
Osbourn Park High School
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