Koi Johnson-Smith
Norfolk
Summary
Versatile professional with extensive experience in food preparation and IT support. Known for strong adaptability, reliability, and teamwork, consistently delivering high-quality results. Ready to leverage skills in enhancing customer satisfaction and operational efficiency.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Juicer
KRAVE
Chesapeake, VA
12.2024 - Current
- Operated juicing machines to extract fresh juice efficiently and safely.
- Prepared fruits and vegetables by cleaning, cutting, and organizing for optimal juicing processes.
- Maintained cleanliness of work area and equipment to ensure compliance with health standards.
- Monitored inventory levels, reporting shortages to ensure consistent production flow.
IT Technician
Navy
Norfolk, VA
11.2020 - 11.2024
- Diagnosed and resolved hardware and software issues for Navy personnel.
- Installed, configured, and maintained computer systems and networks.
- Conducted system backups and recovery procedures to ensure data integrity.
- Developed troubleshooting guides to enhance user support efficiency.
- Streamlined processes for equipment inventory management, improving tracking accuracy.
- Collaborated with team members to optimize system performance and reliability.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Cashier/Kitchen Cook
Boston Market
Chesapeake, VA
06.2017 - 10.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Maintained cleanliness and organization of the front counter and dining area to enhance guest experience.
- Assisted in training new cashiers on operational procedures and customer service best practices.
Pizza Maker
Marco's Pizza
Chesapeake, VA
04.2016 - 10.2016
- Crafted high-quality pizzas using authentic recipes and fresh ingredients.
- Managed pizza preparation process, ensuring consistency in taste and presentation.
- Trained new team members on food safety procedures and operational best practices.
- Streamlined order fulfillment process, reducing wait times for customers during peak hours.
Education
Associate of Science - Physics
Tidewater Community College
Norfolk, VA05-2027
Skills
- Cleaning and sanitation
- Exceptional customer service
- Sanitation and cleanliness
- Flexible schedule availability
- Adaptability and resilience
- Equipment operation
- Customer focused
- Customer-oriented
- Sales and upselling techniques
- Health and safety standards
- Physical labor
- Nutritional awareness
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Team player
- Problem-solving
- Problem-solving abilities
- Reliability
Timeline
Juicer
KRAVE
12.2024 - Current
IT Technician
Navy
11.2020 - 11.2024
Cashier/Kitchen Cook
Boston Market
06.2017 - 10.2020
Pizza Maker
Marco's Pizza
04.2016 - 10.2016
Associate of Science - Physics
Tidewater Community College