Kori Keel
Chesterfield
Summary
Hardworking and reliable employee focused on going above and beyond to support the team and serve customers. Trained in multiple positions and offering top-notch leadership abilities. Motivated to continue to learn and grow as an outstanding leader.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative
Wells Fargo
02.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Mail Handler
USPS
10.2021 - 12.2023
- Loaded letters onto processing equipment, removed non-processable letters, and maintained continuous sorting feed
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Used automated mail processing equipment to sort and collate mail
- Participated in team-building activities to enhance working relationships
Mobile Expert
T-Mobile
02.2021 - 10.2021
- Educated customers about product features and benefits to aid in selecting the best options for individual needs
- Created and implemented sales strategies to successfully meet company targets
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
Team Lead
Walmart
09.2019 - 08.2020
- Supervised a team of 10 employees to maintain optimal performance and consistent operations
- Coordinated production schedules within the department to meet business targets and delivery expectations
- Coached employees on speed and efficiency to improve team productivity
- Tracked employee time and submitted accurate reports to prevent payroll delays
- Collaborated with team to encourage open sharing of ideas and solutions
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
Assistant Manager
Shoe City
07.2018 - 10.2019
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
Education
Associate of Business Administration - Business Administration And Management
J Sargent Reynolds Community College
Richmond, VA06.2025
Advanced Diploma -
Huguenot High School
Richmond, VA06.2018
Skills
- Customer service
- Workplace safety
- Decision Making
- Verbal and written Communication
- Call Center Operations
- Efficiency
- Problem-Solving
- Self-Motivated
- Flexible and Adaptable
- Leadership
- Team Building
- Microsoft Office
- Email Communication
- Customer Support
Certification
CPR Certified, 06/01/22
Timeline
Call Center Representative
Wells Fargo
02.2024 - Current
Mail Handler
USPS
10.2021 - 12.2023
Mobile Expert
T-Mobile
02.2021 - 10.2021
Team Lead
Walmart
09.2019 - 08.2020
Assistant Manager
Shoe City
07.2018 - 10.2019
Associate of Business Administration - Business Administration And Management
J Sargent Reynolds Community College
Advanced Diploma -
Huguenot High School
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