Kossain Korai
Moseley
Summary
Dynamic sales professional with a proven track record at FNA Consulting, excelling in customer relationship management and retention strategies. Adept at leveraging CRM tools to exceed sales goals and enhance client satisfaction. Recognized for cultivating strong client relationships and achieving consistent performance metrics through effective objection handling and team leadership. Knowledgeable Sales Consultant with proven ability to drive revenue growth through strategic client relationships and effective sales techniques. Leveraged industry insights to consistently exceed sales targets and enhance customer satisfaction. Demonstrated proficiency in negotiation and product knowledge to deliver tailored solutions that meet client needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Consultant
FNA Consulting
01.2023 - 04.2025
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated leads through cold calling, email campaigns, and social media marketing initiatives.
- Boosted client retention rates by fostering strong relationships and addressing concerns promptly.
- Consistently met or exceeded monthly performance metrics such as call volume, pipeline generation, and closed deals.
B2B Business Development Account Manager
Hparas Consulting
09.2020 - 12.2022
- Expanded market share by identifying and pursuing new business opportunities in untapped markets.
- Streamlined internal processes for increased efficiency, resulting in faster response times to client inquiries.
- Provided exceptional customer service, promptly addressing any concerns or issues raised by clients.
- Conducted thorough market research to identify key industry trends, informing strategic decisionmaking.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Retail Store Manager
GNC
05.2015 - 09.2020
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
Education
Bachelor of Arts - Computer And Information Sciences
Queens College
Flushing, NY06-2020
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Customer service
- Team leadership
- Goal-oriented mindset
- HR policies and procedures
- Retention strategies
Accomplishments
- Ranked #1 in Boston MA for 2 years in B2B sales.
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
Certification
- CSP - Certified Sales Professional
Languages
English
Full Professional
Urdu
Full Professional
Spanish
Limited Working
Timeline
Sales Consultant
FNA Consulting
01.2023 - 04.2025
B2B Business Development Account Manager
Hparas Consulting
09.2020 - 12.2022
Retail Store Manager
GNC
05.2015 - 09.2020
Bachelor of Arts - Computer And Information Sciences
Queens College
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