Kourtney Tyson
Henrico
Summary
I'm a dedicated professional skilled in decision-making and problem-solving. I've successfully improved customer satisfaction and operational accuracy while managing daily store functions and staff development initiatives.
Overview
13
13
years of professional experience
Work History
Assistant Manager
VA ABC Virginia Alcoholic Beverage Control Authority
Henrico, VA
06.2020 - Current
- Developed and implemented inventory management strategies to optimize stocking.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shift Leader
Taco Bell
Covington, VA
10.2016 - 12.2019
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Cashier
Food Lion
Covington, VA
06.2013 - 08.2014
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer and balanced registers at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues.
Education
Associate of Science - Business And Technology
Volunteer State Community College
Gallatin, TN08-2020
Skills
- Customer service
- Money handling
- Leadership and motivation
- Decision-making and problem-solving
- Time management
- Staff training and development
- Staff supervision and task delegation
- Goal setting
- Retail operations
- Recruiting and interviewing
Timeline
Assistant Manager
VA ABC Virginia Alcoholic Beverage Control Authority
06.2020 - Current
Shift Leader
Taco Bell
10.2016 - 12.2019
Cashier
Food Lion
06.2013 - 08.2014
Associate of Science - Business And Technology
Volunteer State Community College