Leah Ligon
Ashland,VA
Summary
Dependable and successful at providing fast, high-quality customer service to patients and guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues.
Overview
14
14
years of professional experience
Work History
Server
Tropical Smoothie Cafe
05.2025 - 07.2025
- Provided exceptional customer service by understanding menu items and recommending products based on preferences.
- Maintained cleanliness and organization of workstations to ensure a safe environment for staff and customers.
- Processed customer orders efficiently, utilizing POS system to enhance transaction accuracy and speed.
- Adapted quickly to changing demands, prioritizing tasks to maintain service quality during busy shifts.
Server
Anthology Senior Living
06.2022 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Project Manager Assistant
Fulcher Homes
01.2013 - 10.2021
- Assist the project manager in the execution of the management plan for assigned projects
- Help coordinate and manage the project from inception to completion
- Carry out daily operational tasks in an effective and timely manner
- Facilitate communications between office and field staff
- Track and directly report project status updates to project manager
- Help problem-solve issues and suggest ways to improve the project
- Organize, file, and maintain all current project documents
- Enter information into and manage the digital project databases
- Assist in ensuring compliance with necessary specifications
- Help create, manage, and maintain the project budget
- Coordinate and execute daily administrative tasks
- Schedule and confirm deliveries to field staff
- Help create and adhere to project timeline and calendar
- Schedule meetings, phone calls, site visits, etc.
Stay at Home Mom
Self
07.2017 - 04.2020
Certified Nursing Assistant
Home Health Care Team
08.2011 - 12.2013
- Assisted patients with daily living activities, ensuring comfort and maintaining dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop and implement personalized care plans.
- Educated patients and families on health management and post-discharge instructions.
- Advocated for patient needs, enhancing overall quality of care within the facility.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
Certified Nursing Assistant Training Program
Tidewater Community College
Virginia Beach, VA07-2011
Kempsville High School
Virginia Beach, VA06-2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Professional appearance
- Quality control
- Guest relations management
- Relationship management
- Task prioritization
- Ordering procedures
- Order delivery practices
Timeline
Server
Tropical Smoothie Cafe
05.2025 - 07.2025
Server
Anthology Senior Living
06.2022 - 11.2022
Stay at Home Mom
Self
07.2017 - 04.2020
Project Manager Assistant
Fulcher Homes
01.2013 - 10.2021
Certified Nursing Assistant
Home Health Care Team
08.2011 - 12.2013
Certified Nursing Assistant Training Program
Tidewater Community College
Kempsville High School
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