Krista Christensen
Falls Church
Summary
My background is full in Customer Service. I excell in communication and problem solving. I have my CPR, AED and First Aid training certification. I enjoy working with people and having knowledge in administration due to me always being well organized.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Gymnastics Coach
KiPS Family Gymnastics
12.2024 - Current
- Communicate effectively with athletes, parents and other members of the gymnastics community
- Knowledgeable in training techniques and safety protocols
- Analyzing strengths and weaknesses of each gymnast
- Conduct lesson for practice
- Instruct and guide gymnasts
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
Professional Concierge
Ararity Services
02.2023 - 04.2023
- Assist customers by decluttering and rearranging spaces to have extra space and organized space
- Helping customers keep order in space that’s been opened and organized
- Working with customer to break clutter habits and work and include life skills including time management and workflow
- Help develop systems to help make everyday tasks easy
- Facilitate the disposal, donation, or sale of belongings a client wants to part with
Customer Service Agent
Atlantic Aviation
10.2023 - 11.2023
- Arrange fuel orders and ground service for aircraft
- Answer and book customer emails for future departures and arrivals
- Answer phone calls about arrivals and scheduling car services
- Ensure clients have a smooth reservation, arrival, and departure
- Drive crew to and passengers as needed
Administration
Silver Eagle Group
01.2020 - 01.2021
- Provide a wide range of responsibilities that include:
- Checking in guns that were transferred to and from another facility
- Checked and filled out background forms for customers
- Filed Forms in order of managers choice
- Input data to online system for police check
- Put merchandise out on floor to be sold
Ramp Agent
Dulles Airport
04.2019 - 06.2019
- Working with crew to depart aircraft on time for following passengers
- Loading and unloading bags off aircraft
- Perform aircraft servicing
- Assisted with pushback of aircraft and towing
- Able to remain focused in fast past environment
Server
Glory Days Grill
09.2017 - 09.2018
- Provide enjoyable dining experience with duties:
- Quality customer service
- Maintained organization with orders and table setting
- Able to address customer concerns with managers
- Obtain communication with patrons and restaurant management
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Host
Dogfish Head Alehouse
04.2016 - 10.2017
- Provided a wide range of responsibilities within a restaurant industry including:
- Ability to stand/walk and remain focused for hours at a time
- Communication with guests by conversation to table
- Customer service to incoming phone calls
- Remained organized with dining plan
- Maintained focus in fast pace environment
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Pet Sitter
Independent Contractor
06.2011 - 06.2016
- Responsible for providing a range of pet sitting duties and services including:
- Provide exceptional pet care in accordance with customer needs/requests
- Feed pets in accordance with diet and health needs
- Administer medication for pets, as needed
- Groom and walk pets in Order to maintain health
- Provide and supervise recreational activities
Customer Service Representative (Summer Employment)
Harris Teeter
06.2015 - 08.2015
- Responsible for performing a range of duties related to customer service within large grocery establishment including:
- Provided exceptional customer service in order to ensure quality and satisfaction
- Scanned and processed Customer items using computerized system
- Processed customer financial transactions including cash, debit and Credit
- Re-stocked merchandise into appropriate department
- Maintained and monitored clean Work environment
Lifeguard (Summer Employment)
Sleepy Hollow Bath and Racquet
06.2011 - 08.2013
- Performed a range of responsibilities within a sport facility including:
- Provided exceptional guest Service and assistance in the pool facility area
- Processed guest membership dues and/or sales
- Trained new staff in proper policies and procedures
- Supervised, monitored and maintained Safe environment for guests/members
- Tested, recorded and maintained appropriate PH balance in accordance- with regulations
Education
High School Diploma -
Fairfax County Public Schools
06.2016
Skills
- Strong communication skills
- Patience and empathy
- Office administration
- Data entry
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Computer proficiency
- Problem resolution
- Strong multitasking
- Judgment and decision making
Certification
CPR, AED, and First Aid
Timeline
Gymnastics Coach
KiPS Family Gymnastics
12.2024 - Current
Customer Service Agent
Atlantic Aviation
10.2023 - 11.2023
Professional Concierge
Ararity Services
02.2023 - 04.2023
Administration
Silver Eagle Group
01.2020 - 01.2021
Ramp Agent
Dulles Airport
04.2019 - 06.2019
Server
Glory Days Grill
09.2017 - 09.2018
Host
Dogfish Head Alehouse
04.2016 - 10.2017
Customer Service Representative (Summer Employment)
Harris Teeter
06.2015 - 08.2015
Pet Sitter
Independent Contractor
06.2011 - 06.2016
Lifeguard (Summer Employment)
Sleepy Hollow Bath and Racquet
06.2011 - 08.2013
High School Diploma -
Fairfax County Public Schools
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