Krista Emory
Virginia Beach
Summary
Certified Restaurant Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods adept at maintaining high productivity and efficiently completing tasks. Possess strong skills in team leadership, inventory management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth restaurant operations and enhanced dining experiences for guests.
Overview
2
2
years of professional experience
Work History
Certified Restaurant Supervisor
Red Lobster
Virginia Beach
11.2023 - Current
- Managed cash handling and executed closing procedures, ensuring accurate bank drops and completion of financial documentation.
- Led team by effectively holding members accountable and cultivating a positive atmosphere, recognizing individual strengths and weaknesses.
- Directed front and back of house activities effectively during peak hours, achieving operational efficiency.
- Reduced labor waste through precise cost analysis and effective workforce management, ensuring optimal labor efficiency.
- Addressed guest issues with professionalism, fostering satisfaction creating customer loyalty.
- Maintained food safety and quality by verifying operations adhered to HACCP standards and ensuring accurate documentation.
- Maintained accurate food inventory records to guarantee proper allocation and reduce waste.
- Facilitated communication between front-of-house and back-of-house teams effectively.
- Engaged with customers to ensure satisfaction and address concerns promptly.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Completion of ServSafe - ServSafe
ServSafe Certified
Virginia Beach02-2025
Pharmacy Tech Certified - Pharmaceutical Sciences
Penn Foster Career School
Scranton, PA02-2015
Some College (No Degree) - General Psychology
Liberty University
Lynchburg, VASkills
- Effective communication
- Effective leadership
- Task delegation
- Service quality enhancements
- Server training and development
- Operational efficiency
Overall restaurant experience
- Over ten years of serving and restaurant experience as a seasoned server and front of the house lead prior to being promoted to certified restaurant supervisor
Timeline
Certified Restaurant Supervisor
Red Lobster
11.2023 - Current
Completion of ServSafe - ServSafe
ServSafe Certified
Pharmacy Tech Certified - Pharmaceutical Sciences
Penn Foster Career School
Some College (No Degree) - General Psychology
Liberty University