Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kristal Kuehl Phillips

Winchester

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Bruster’s
04.2024 - 06.2025
  • Oversaw daily operations including making ice cream and cakes.
  • Train and educate the Scoopers on Bruster’s standards and creating a good customer experience
  • Worked on social media
  • Experienced with figuring the planned sales goals and putting in the food orders for the week
  • Worked on hiring and scheduling for the team as well

Restaurant Manager

Barnes & Noble Kitchen
11.2018 - 09.2023
  • Oversees the operations of the front and back of house for the Kitchen.
  • Works with hiring, training and coaching the BNK team
  • Engages with the customers to create the best customer experience possible.
  • Works with the team to create new menu items on a regular basis.
  • Submits and approves invoices through the SAP Concur system.
  • Collaborates with other managers to build schedules
  • Able to work in all areas of the bookstore and act as bookfloor manager, opening and closing the store as needed.
  • Worked as Children’s Lead and Sales & Inventory Manager at this location before becoming Restaurant Manager

Store Associate

Aldi
06.2018 - 10.2018
  • Receive and merchandise products on the floor within the allotted time frame.
  • Fast cashiering focused with excellent customer service
  • Ability to use pallet jacks and floor scrubber.
  • Able to multitask and work independently

Sales & Inventory Manager

Barnes & Noble
11.2005 - 06.2018
  • Performs manager on duty tasks such as opening and closing the store, setting goals and expectations for the day and helping my booksellers achieve those goals, managing customer expectations, daily reporting to district manager.
  • In charge of social media and helps with setting up and running national events, storytimes, and author signings.
  • Sets up displays and promotions according to planograms and overviews.
  • Takes care of cash room safe counts and daily deposits.
  • Recognizes trends and shortlists popular and commonly requested books and products.
  • Works Receiving area to ensure prompt display of new product and organized and easily accessible overstock.
  • Trains new team members on fast and efficient cashiering while still building great customer relationships
  • Worked as cafe lead, head cashier, book floor lead and children's lead before promotion to Sales & Inventory manager.

Children’s Lead

Barnes & Noble
07.2015 - 10.2016
  • Greet and engage our customers in conversation about our products and services.
  • Recognizes trends and shortlists popular and commonly asked for books and products.
  • Ensures product on the sales floor is shelved according to VMS and shelving guidelines.
  • Runs and facilitates the national and children’s events and storytime.
  • Assists in all areas of the store as needed.

Head Cashier

Barnes & Noble
01.2007 - 07.2015
  • Handles opening and closing of the registers
  • Authorizes returns and exchanges, enters in deposits and calls in change orders.
  • Trains new booksellers on the POS system and fast cashiering.
  • Sells the benefits of the Barnes & Noble Membership and Mastercard as well as gift cards.
  • Also in charge of maintaining and merchandising the gift area of the store.

Cafe Lead

Barnes & Noble
11.2005 - 01.2007
  • Provides good customer service with upselling and fast cashiering.
  • Entered in weekly orders, put away shipment and worked inventory.
  • Trained new cafe servers on proper drink recipes and fast cashiering.
  • Cross trained on the bookfloor.

Shift Leader/ Crew Member

Culver’s
08.1999 - 09.2005
  • Greeted and provided good customer service at the registers and in the dining room.
  • Trained new hires in all parts of the store.
  • Worked drive thru and front of store positions
  • Able to work all kitchen positions and worked kitchen preparation in the mornings.

Hostess

Davis-Kidd Booksellers and Bronte Bistro
05.2003 - 10.2004
  • Greet guests and seat them at tables
  • Assist with preparing and serving food and beverages
  • Speak with guests to ensure satisfaction with food and service, make conversation or respond to complaints.
  • Receive and record guests’ dining reservations
  • Ensure the dining and serving areas are clean and properly set up.

Education

General Education and Fine Arts/ Theater

Highland Community College
Freeport, IL
03.2000

Skills

  • Proficient in customer service
  • Effective multitasking
  • Eager to learn
  • Steady commitment
  • Flexible in dynamic environments
  • Optimistic mindset
  • Training expertise

Accomplishments

  • Awarded Above & Beyond Award with Barnes & Noble Booksellers for high membership sales.
  • Implemented Food Waste tracking to achieve company set goals for Barnes & Noble Kitchen.

Certification

Food Safety Manager Certification

Timeline

Assistant General Manager

Bruster’s
04.2024 - 06.2025

Restaurant Manager

Barnes & Noble Kitchen
11.2018 - 09.2023

Store Associate

Aldi
06.2018 - 10.2018

Children’s Lead

Barnes & Noble
07.2015 - 10.2016

Head Cashier

Barnes & Noble
01.2007 - 07.2015

Sales & Inventory Manager

Barnes & Noble
11.2005 - 06.2018

Cafe Lead

Barnes & Noble
11.2005 - 01.2007

Hostess

Davis-Kidd Booksellers and Bronte Bistro
05.2003 - 10.2004

Shift Leader/ Crew Member

Culver’s
08.1999 - 09.2005

General Education and Fine Arts/ Theater

Highland Community College

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Kristal Kuehl Phillips