Kristel Fallas
Centreville
Summary
A friendly and motivated individual with strong customer service experience and excellent communication skills. Fluent in Spanish, English, and Portuguese, with the ability to adapt quickly, work well in a team, and maintain a positive attitude under pressure. Skilled in organization and problem-solving, dedicated to providing a welcoming experience for customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Au Pair in America
Cultural Exchange Program USA
07.2024 - Current
- Developed engaging educational activities for children to enhance learning and cultural exchange.
- Coordinated daily schedules, ensuring timely completion of tasks and adherence to family needs.
- Assisted in meal preparation, promoting healthy eating habits and culinary skills among children.
Customer Service Call Center Agent
Teleperformance Costa Rica
01.2022 - 07.2024
- Resolved customer inquiries efficiently using CRM software to enhance satisfaction.
- Collaborated with team members to streamline call handling processes, improving response times.
- Analyzed customer feedback data, implementing improvements that elevated service quality.
Education
General English Program Certificate - Languages
International Language Academy of Washington, D.C.
McLean, VA05-2025
Customer Service In Portuguese - Languages
National Learning Institute
San José, Costa Rica03-2023
High School Diploma -
Tarrazú High School
San José, Costa Rica12-2021
Skills
- Customer service
- Teamwork
- Quick learner
- Organization
- Effective communication
- Positive attitude
- Adaptability
- Problem solving
- Multilingual
Certification
Red Cross Course Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Au Pair in America
Cultural Exchange Program USA
07.2024 - Current
Customer Service Call Center Agent
Teleperformance Costa Rica
01.2022 - 07.2024
General English Program Certificate - Languages
International Language Academy of Washington, D.C.
Customer Service In Portuguese - Languages
National Learning Institute
High School Diploma -
Tarrazú High School