Kristen Amber-Jade Barb
Gate City
Summary
Experienced professional with a solid background in customer interactions and service solutions. Proficient in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player able to adapt to changing needs and consistently deliver results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Citizens Savings & Loan
06.2024 - 03.2025
- Processed and completed loan applications, conducted preliminary credit analysis, and efficiently managed payment collection from borrowers
- Provided exceptional support to current and potential borrowers by addressing inquiries in-person and over the phone regarding loan processes, applications, and payments
- Maintained and organized administrative paperwork and documentation, ensuring accuracy and compliance for all lending and customer interactions
Customer Service Representative
Farm Bureau
09.2023 - 06.2024
- Provided exceptional customer service to policyholders, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Effectively communicated insurance policies, coverage options, and claims processes to clients, promoting understanding and transparency
- Handled incoming calls and emails in a professional and courteous manner, consistently meeting or exceeding company expectations
- Collaborated with underwriters and claims adjusters to expedite claim resolutions
- Maintained accurate records of client interactions and transactions using CRM software, ensuring data integrity and compliance with regulatory requirements
Customer Service Representative
Farm Bureau
09.2023 - 06.2024
- Provided exceptional customer service to policyholders, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Effectively communicated insurance policies, coverage options, and claims processes to clients, promoting understanding and transparency
- Handled incoming calls and emails in a professional and courteous manner, consistently meeting or exceeding company expectations
- Collaborated with underwriters and claims adjusters to expedite claim resolutions
- Maintained accurate records of client interactions and transactions using CRM software, ensuring data integrity and compliance with regulatory requirements
Auto Claims Adjuster Associate
Progressive
07.2022 - 12.2022
- Investigated insurance claims for automobiles to determine liability in relation to the damage at hand
- Collected evidence in the forms of recorded statements of claimants, police reports, eyewitness statements, photographs, and video evidence.
- Provided top tier customer service when speaking with all parties involved in a claim
- Displayed excellent time management and multitasking skills while handling multiple claims
- Involved in all states of a claim, from initial reporting to final decision
- Demonstrated consistent execution of best claim practices along with a commitment to industry and company ethics
Auto Claims Adjuster Associate
Progressive
07.2022 - 12.2022
- Investigated insurance claims for automobiles to determine liability in relation to the damage at hand
- Collected evidence in the forms of recorded statements of claimants, police reports, eyewitness statements, photographs, and video evidence.
- Provided top tier customer service when speaking with all parties involved in a claim
- Displayed excellent time management and multitasking skills while handling multiple claims
- Involved in all states of a claim, from initial reporting to final decision
- Demonstrated consistent execution of best claim practices along with a commitment to industry and company ethics
Sales Associate
Lowe's
03.2018 - 07.2022
- Provided exceptional customer service
- Stocked shelves
- Responsible for retail sales
- Performed onsite, in-store retail sales
- Built personal relationships with customers
- Presented products to customers
- Resolved register transaction issues
Sales Associate
Lowe's
03.2018 - 07.2022
- Provided exceptional customer service
- Stocked shelves
- Responsible for retail sales
- Performed onsite, in-store retail sales
- Built personal relationships with customers
- Presented products to customers
- Resolved register transaction issues
CSA - Customer Service Associate
Sam's Club
08.2016 - 09.2017
- Provided excellent customer service to all members by promptly and expertly answering questions, resolving potential issues as they arise, and creating a welcoming and positive environment
- Stocked shelves and ensuring inventory accuracy
- Significant cash handling experience
- Maintaining a positive, customer centric attitude
CSA - Customer Service Associate
Sam's Club
08.2016 - 09.2017
- Provided excellent customer service to all members by promptly and expertly answering questions, resolving potential issues as they arise, and creating a welcoming and positive environment
- Stocked shelves and ensuring inventory accuracy
- Significant cash handling experience
- Maintaining a positive, customer centric attitude
CSA - Customer Service Associate
CVS Health
07.2014 - 07.2016
- Provided excellent customer service to all customers by resolving potential issues in a decisive and friendly manner
- Stocked shelves and ensuring inventory accuracy
- Maintained a positive and helpful attitude and a welcoming environment for all customers
- Significant cash handling experience
CSA - Customer Service Associate
CVS Health
07.2014 - 07.2016
- Provided excellent customer service to all customers by resolving potential issues in a decisive and friendly manner
- Stocked shelves and ensuring inventory accuracy
- Maintained a positive and helpful attitude and a welcoming environment for all customers
- Significant cash handling experience
Education
BS - Business Administration
University of Virginia's College at Wise
Wise, VA05.2009
BA - History
University of Virginia's College at Wise
Wise, VA05.2005
Skills
- Research/Writing
- Time Management
- Sales
- Customer Service
- Analyze/Interpret Data
- Negotiation
- Administrative/Organizational Skills
- Proficient in Microsoft Office applications
- Credit Analysis
- Cash Handling
- Active listening
- Critical thinking
Timeline
Customer Service Representative
Citizens Savings & Loan
06.2024 - 03.2025
Customer Service Representative
Farm Bureau
09.2023 - 06.2024
Customer Service Representative
Farm Bureau
09.2023 - 06.2024
Auto Claims Adjuster Associate
Progressive
07.2022 - 12.2022
Auto Claims Adjuster Associate
Progressive
07.2022 - 12.2022
Sales Associate
Lowe's
03.2018 - 07.2022
Sales Associate
Lowe's
03.2018 - 07.2022
CSA - Customer Service Associate
Sam's Club
08.2016 - 09.2017
CSA - Customer Service Associate
Sam's Club
08.2016 - 09.2017
CSA - Customer Service Associate
CVS Health
07.2014 - 07.2016
CSA - Customer Service Associate
CVS Health
07.2014 - 07.2016
BA - History
University of Virginia's College at Wise
BS - Business Administration
University of Virginia's College at Wise
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