Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Cansler

Kristen Cansler

Norfolk

Summary

Dependable customer service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively, with attention to detail and a hardworking approach. Seeks out opportunities to go beyond the basics, improve processes, and increase customer satisfaction. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

9
9
years of professional experience

Work History

Front Desk Night Auditor

Staybridge Suites Hotel
Chesapeake
02.2025 - Current
  • Coordinated with other departments such as maintenance or housekeeping when necessary.
  • Ensured that all paperwork was processed properly before closing out shift.
  • Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
  • Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
  • Handled all cash transactions securely according to company policies and procedures.
  • Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
  • Performed nightly audit functions such as verifying account balances are correct.
  • Balanced daily revenue and prepared end-of-shift reports for management review.
  • Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
  • Maintained an accurate logbook of room availability status updates each hour during shift.
  • Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
  • Answered phone calls from guests requiring assistance or information about hotel services.
  • Informed housekeeping department when rooms were ready for cleaning after checkout.
  • Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
  • Processed check-ins and check-outs of guests accurately in the hotel's computer system.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.

Direct Support Professional

True Community Engagement LLC
Virginia Beach
06.2024 - Current
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Facilitated social interactions between participants and their peers in the community.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Provided guidance and support to ensure safety of individuals served.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Assisted individuals in learning and developing new skills.

Night Auditor

Best Western Hotel
Pineville
12.2023 - 04.2024
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Received payments from customers via cash or credit cards.
  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
  • Prepared detailed audit reports at the end of each shift.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.

Customer Service Representative

Duke Energy
Charlotte
02.2022 - 03.2024
  • Documented and detailed calls and complaints using call center's CRM database.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

To-Go Specialist

Carrabba’s
Charlotte, NC
06.2021 - 11.2021
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Cook

CaroMont Regional Medical Center, Gaston Memorial Hospital
Gastonia, NC
04.2019 - 03.2020
  • Measured and mixed ingredients according to precise recipes for best results.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Managed opening and closing shift kitchen tasks.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Trained and supervised cooking staff to expertly meet daily needs.

Stocker

Walmart
Kings Mountain, NC
07.2018 - 02.2019
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

PCA

Our Hands Of Hope
Dallas, NC
09.2016 - 12.2018
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Educated patients and families on proper care and treatment to facilitate successful home care.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Answered patient assistance calls, assessed needs, and offered qualified support.

Education

High School Diploma -

Ashbrook High School
Gastonia, NC
06.2014

Skills

  • Training and Development
  • Good Listening Skills
  • Documenting Calls
  • Sales Strategies
  • Food Preparation and Safety
  • Direct Patient Care
  • Behavioral Management
  • Client documentation
  • First-aid and CPR
  • Medication Administration
  • Night audit
  • Time management

Timeline

Front Desk Night Auditor

Staybridge Suites Hotel
02.2025 - Current

Direct Support Professional

True Community Engagement LLC
06.2024 - Current

Night Auditor

Best Western Hotel
12.2023 - 04.2024

Customer Service Representative

Duke Energy
02.2022 - 03.2024

To-Go Specialist

Carrabba’s
06.2021 - 11.2021

Cook

CaroMont Regional Medical Center, Gaston Memorial Hospital
04.2019 - 03.2020

Stocker

Walmart
07.2018 - 02.2019

PCA

Our Hands Of Hope
09.2016 - 12.2018

High School Diploma -

Ashbrook High School

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Kristen Cansler