Kristen Davenport
Fredericksburg
Summary
Experienced in Retail Merchandising and well versed in using product placement, end caps and points of purchase displays to the manufacturer’s best advantage. Astute professional with goal-oriented nature promoting optimized retail workflow for bolstered customer experience. Showing exceptional negotiating skills for prime positioning locations, transportation, and customer service areas. Quickly identifies and resolves issues without delay and direction to maintain order. Expert in latest industry digital recordkeeping.
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
14
14
years of professional experience
Work History
Merchandising Agent
Lowes Home Improvement
09.2014 - 12.2024
- Assisted in maintaining store shelves and displays, ensuring items are properly stocked and labeled
- Developed effective merchandising plans to maximize sales and customer satisfaction
- Organized product displays to attract customers to increase sales
- Ensured that all merchandise was correctly priced and tagged according to established standards.
- Maintained accurate inventory records of all merchandise received and shipped out from store
- Monitored stock levels, reordered items when necessary, and ensured proper storage of products.
- Inspected incoming shipments for accuracy in quantity, quality, size, color, as per company standards.
- Carried out periodic cycle counts to keep track of inventory levels accurately.
- Assisted customers with project needs, answering questions about locations within the store and offering to special order out of stock items, via email, phone or on person.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Increased customer satisfaction with personalized follow-up strategies.
- Enhanced client portfolio by identifying and securing new partnerships.
- Streamlined documentation process, reducing turnaround time for contract approvals.
- Orchestrated client meetings to discuss and refine service delivery, enhancing client retention.
- Optimized scheduling system to ensure timely follow-ups with potential leads.
- Tailored communication strategies to different client segments, improving engagement.
- Developed new business and managed new and existing clients.
Customer Service Representative
Home Depot
03.2011 - 12.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, thereby providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Maintained knowledge of current promotions, exchange guidelines, payment policies and practices.
Education
Bachelor of Business Administration - Finance
Georgia Gwinnett College
Lawrenceville, GA12.2022
Skills
- Active Listening
- Retail Purchasing
- Floor Set Design
- Point Of Sale
- Vendor Relations
- Pricing and Signage Updates
- Reliable and Punctual
- Visual Merchandising
- Marketing and Advertising
- In Store Support
- POS Systems Knowledge
- Stock Rotation and Replenishment
- Visual Displays
- Ensuring customer satisfaction
- Documenting information
- Public speaking
- Sales closing
- Problem-solving skills
- Conflict resolution
- Career growth strategy development
- Customer complaint resolution
- Internet savvy
- Order fulfillment
- Positive attitude
- Customer service
- Problem-solving
- Critical thinking
- Goal-oriented mindset
- Microsoft office
Languages
German
Native or Bilingual
Timeline
Merchandising Agent
Lowes Home Improvement
09.2014 - 12.2024
Customer Service Representative
Home Depot
03.2011 - 12.2014
Bachelor of Business Administration - Finance
Georgia Gwinnett College
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