Kristen Escobar
Hampton,VA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
11
11
years of professional experience
Work History
Advanced Medical Support Assistant
Department Of Veterans Affairs- Dental Clinic
06.2022 - Current
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Mailed patient appointment letters.
- Verified and updated clinical records.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Scheduled appointments for patients.
- Interviewed patients to verify and update clinical and demographic records.
- Used CPRS, and VistA to maintain and record patient data and generate reports.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and community care questions.
Advanced Medical Support Assistant
Department Of Veterans Affairs- Physical Therapy
07.2021 - 06.2022
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.
- Handled prescription refills requests promptly by entering the patient request into CPRS and adding PCP and RN as additional signers
- Improved office productivity by organizing supplies inventory management system resulting in lower costs.
- Mailed patient appointment letters.
- Maintained and obtained medical records.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Scheduled appointments for patients.
- Interviewed patients to verify and update clinical and demographic records.
- Used CPRS and VistA to maintain and record patient data and generate reports.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
COVID Screener
Department Of Veterans Affairs
10.2020 - 07.2021
- Screened patients and visitors by asking a set of specific questions pertaining to symptoms of COVID 19 then redirected patients to COVID nurse if needed
Eye Wear Consultant
MyEyeDr
02.2018 - 10.2020
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Enhanced sales performance by building strong rapport with clients and understanding their specific eyewear requirements.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Assisted in inventory management, ensuring adequate stock levels of popular eyewear products to meet customer demand.
- Collaborated with optometrists and opticians to provide seamless patient care, facilitating accurate prescription orders and adjustments.
- Educated customers on proper eyewear care and maintenance, prolonging the lifespan of their glasses or contact lenses.
- Contributed to store profitability by upselling additional products such as lens coatings, cases, and cleaning accessories.
- Stayed current with industry trends by attending trade shows and conferences, applying new knowledge to better serve clients'' needs.
- Conducted thorough insurance verifications to accurately determine coverage limits for customers purchasing eyewear products or services.
- Consistently met or exceeded monthly sales goals while maintaining a high level of customer satisfaction.
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Reviewed prescriptions and patient information carefully to identify special needs.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Used measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Stay at Home Parent
N/A
12.2015 - 02.2018
Program Support Assistant
Department Of Veterans Affairs- Assoc. Chief
03.2014 - 12.2015
- Provided comprehensive administrative support for program management, contributing to its overall success.
- Coordinated logistics for meetings, events, and trainings, resulting in seamless execution and positive outcomes.
- Maintained accurate records of project documents, facilitating easy access to essential information for all stakeholders involved.
- Served as a liaison between the program team and other departments, fostering strong working relationships and ensuring clear communication channels.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Provided general program information and assistance.
- Served as timekeeper for Service Chiefs of Greenville HCC.
Medical Support Assistant
Department Of Veterans Affairs- PACT
12.2012 - 03.2014
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Streamlined patient check-in process with effective communication and organization skills.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Interviewed patients to verify and update clinical and demographic records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Served as Administrative contact for patients of Stroke Awareness group by scheduling appointments and sending out necessary literature.
Timeline
Advanced Medical Support Assistant
Department Of Veterans Affairs- Dental Clinic
06.2022 - Current
Advanced Medical Support Assistant
Department Of Veterans Affairs- Physical Therapy
07.2021 - 06.2022
COVID Screener
Department Of Veterans Affairs
10.2020 - 07.2021
Eye Wear Consultant
MyEyeDr
02.2018 - 10.2020
Stay at Home Parent
N/A
12.2015 - 02.2018
Program Support Assistant
Department Of Veterans Affairs- Assoc. Chief
03.2014 - 12.2015
Medical Support Assistant
Department Of Veterans Affairs- PACT
12.2012 - 03.2014
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