KRISTEN GOMEZ
Insurance professional specializing in strategic carrier partnerships, distribution strategy, and operational development within a rapidly expanding independent agency organization. Manage and support a 100+ carrier portfolio across five regions, with responsibility spanning carrier strategy, market expansion, production performance, onboarding, appointments, training, and partner engagement. Proven ability to build scalable processes and operational infrastructure, including expansion from 8 to 48 states in approximately 18 months and growth in carrier contingency opportunities from $2M to $3M. Experienced in evaluating new carrier opportunities, increasing operational efficiencies through tech and data projects, understanding the necessary balance of agency and carrier needs, and developing mutually beneficial partner relationships.
Work History
Carrier Operations Specialist
6 Years 5 Months- Joined Prosper Insurance in an administrative capacity and transitioned into an expanded carrier operations role within one month. Maintained the same position through Evertree’s November 2023 acquisition of Prosper, with responsibilities expanding significantly as the organization grew from a regional operation into a multi regional 48 state platform.
- Managed and supported agency's carrier portfolio, navigating differences in carrier appetite, performance, product availability, and strategic value by market. This includes carrier meetings, production reviews, agent trainings, events, incentive programs, and other partner initiatives.
- Evaluated new carrier opportunities by assessing market need, geographic appetite, agency capabilities, strategic fit, and production expectations before pursuing relationships.
- Supported expansion from regional to nationwide broker by coordinating carrier appointments, agency needs, market access, and operational requirements associated with rapid geographic growth.
- Contributed to increasing carrier profit sharing $1M+ the following year through improved production tracking, carrier alignment, 20+ aggregated contracts, and operational management.
- Developed and maintained production tracking and carrier performance data, enhancing visibility into regional results and informing carrier strategy discussions, growth opportunities, and contingency objectives.
- Developed and improved carrier and agent onboarding processes, creating a more efficient transition from onboarding through active distribution.
- Serve as a liaison between carriers, agency leadership, and 250 employees, translating carrier requirements, underwriting changes, and market opportunities into actionable information for the sales organization.
Bartender / Shift Lead
9 Months- Coordinated high-volume shifts, overseeing employee tasks, managing inventory, ensuring cash-handling accuracy, and cultivating customer relationships.
Marketing Director / Restaurant Bar Manager
10 Months- Redesigned inventory and POS processes for cost accuracy and waste reduction; managed social media, events, community partnerships, and staff operations.
Certified Cognitive Skills Trainer
2 Years 1 Month- Delivered individualized training programs and contributed to development of an alpha vocational program;
- Utilized advanced cognitive assessment tools to identify areas for improvement in clients' skills.
Education
Bachelor of Science - Psychology
- Graduated Magna Cum Laude two years early
Associate of Arts
- Completed during junior and senior year of high school
Skills
Certification
Property & Casualty Insurance License- State of Virginia