Kristen Halberg
Virginia Beach
Summary
Efficient Receptionist known for high productivity and ability to complete tasks swiftly and accurately. Skilled in handling patient care tasks and managing administrative duties . Excel in communication, teamwork, and adaptability, using these soft skills to enhance patient experiences and support coworkers effectively.
Overview
7
7
years of professional experience
Work History
Optometrist Assistant/Receptionist
EverClear Eyes
Virginia Beach
02.2023 - Current
- Greeting patients at the front desk and checking them in/out while collecting copays.
- Answering and making outbound phone calls.
- Manage telephone, fax, and e-mail requests efficiently.
- Perform general office duties including filing, data entry, and maintaining organized patient records.
- Schedule, confirm, and cancel appointments using LIQUID ER or similar EMR software.
- Confirming and explaining eligibility of vision and medical benefits.
- Verify insurance coverage and authorizations from patients or other third-party payers.
- Keeping track of contact lens stock and orders.
- Perform insertion and removal trainings for contact lens patients.
- Conduct preliminary eye tests for glaucoma screening and retinal health.
- Clean and sterilize machines used during exams or procedures.
Special Event Staff
Cavalier Golf & Yacht Club
Virginia Beach
03.2022 - 02.2023
- Provides demanding upscale guest and customer services.
- Professional and attentive service to all guests and prestigious club members.
- Event facilitation and coordination for weddings, parties, and ceremonies.
- Assisted in coordinating logistics with vendors, ensuring timely delivery and setup of equipment and supplies.
To Go Specialist
Outback Steak House
Chesapeake
10.2020 - 02.2021
- Fast paced and demanding customer service position.
- Taking telephone orders, coordinating order fulfillment, assuring order accuracy, running order out to customers and making sales transactions.
Front End Greeter/Receptionist
Majestic Auto Spa
Chesapeake
09.2018 - 06.2020
- Customer facing position greeting customers, outlining services, and recommending services for the best customer experience.
- Upselling various services and packages and order transactions.
- Addressing and resolving customer problems with services.
Education
Pharmacy Technician Training Course -
Norfolk State University
Norfolk, VA01.2021
High School Diploma -
Hickory High School
Chesapeake, VA01.2019
Some College (No Degree) - Science
Tidewater Community College
Virginia Beach, VASkills
- Accurate data entry
- Strong understanding of insurance processes, medical terminology, and regulations
- Proficient in EHR systems and Microsoft Office Suite (Outlook, Excel, Teams)
- Excellent communication, organizational, and multitasking skills
- Detail-oriented with the ability to work efficiently in a fast-paced environment
- Familiarity with medical billing processes and retail math
- Familiar with HIPAA regulations to ensure patient confidentiality
Timeline
Optometrist Assistant/Receptionist
EverClear Eyes
02.2023 - Current
Special Event Staff
Cavalier Golf & Yacht Club
03.2022 - 02.2023
To Go Specialist
Outback Steak House
10.2020 - 02.2021
Front End Greeter/Receptionist
Majestic Auto Spa
09.2018 - 06.2020
Pharmacy Technician Training Course -
Norfolk State University
High School Diploma -
Hickory High School
Some College (No Degree) - Science
Tidewater Community College