Kristen McArtor

• Own product strategy and execution for digital platforms supporting nationwide SAT administration across thousands of test centers.
• Define and drive multi-year product roadmap aligned to enterprise objectives and operational priorities.
• Lead cross-functional agile teams through full product lifecycle, from discovery and MVP definition to release and adoption.
• Translate user research, survey data, and field observations into prioritized backlog initiatives that improve end-user experience and operational reliability.
• Conduct on-site stakeholder research with school administrators to identify systemic pain points and inform product direction.
• Partner with Content Strategy, Research, UX, Engineering, and Operations to ensure product-market fit and delivery alignment.
• Establish value-based prioritization framework balancing business impact, risk mitigation, resource constraints.
• Drive continuous improvement through structured sprint ceremonies, release reviews, feedback loops.
• Improve release predictability and reduced post-release issues through clearer acceptance criteria, stronger cross-team alignment.

Led product ownership and operational strategy for SAT and PSAT Test Administration Supervisor training programs delivered through enterprise LMS platforms.

• Directed cross-functional collaboration with Program Managers, Business Process Owners, and external vendors to implement policy changes across the SAT suite of assessments.
• Developed scalable, reusable training content strategy enabling customization across states and districts.
• Created and managed end-to-end project plans including budget oversight, stakeholder approvals, system testing, and deployment.
• Designed operational metrics to measure training completion, quality, and performance outcomes.
• Conducted root cause analysis for system and content issues, implementing remediation plans to prevent recurrence.
• Proactively analyzed test administration metrics to identify improvement opportunities and reduce operational risk.

• Served as Product Owner, defining and prioritizing user stories and maintaining backlog integrity.
• Operationalized Agile methodology within SAT Customer Service technology team, enhancing team collaboration and delivery processes.
• Defined sprint structures, facilitated planning and retrospectives, and removed delivery impediments.
• Designed functional requirements, epics, and acceptance criteria for the SAT Customer Service Tool.
• Led stakeholder reviews and product demonstrations to align on release scope and functionality.
• Strengthened collaboration between business stakeholders and engineering, improving delivery transparency.
• Defined business and functional requirements for high-visibility SAT initiatives across Web, Customer Service, Paper Registration, and Scoring & Reporting systems.
• Authored comprehensive requirements documentation including use cases, system interfaces, and activity diagrams.
• Facilitated Joint Application Development (JAD) sessions, achieving consensus among cross-functional teams on project requirements and priorities.

• Produced use cases, supplemental specifications, and data interface documentation.
• Facilitated communication between business stakeholders and development teams to align project goals.
• Coordinated change requests, issues, and defect resolution to ensure adherence to structured change management processes.
• Achieved certification in Rational Unified Process (RUP) methodology, enhancing development processes.

• Managed full lifecycle development of enterprise IVR applications supporting speech recognition and Natural Language Understanding (NLU) solutions.
• Oversaw project scope, schedule, budget, resource planning, and quality assurance to ensure successful delivery of IVR applications.
• Designed Voice User Interface (VUI) documentation and functional requirements for speech-enabled systems.
• Led troubleshooting and remediation for critical application issues, reducing downtime and enhancing system reliability.
• Conducted user acceptance testing and behavioral scenario validation to confirm alignment with user needs and functional requirements.
• Earned Employee of the Month honors in February 2004 and August 2003.
• Chosen as one of twenty speech experts to contribute to industry VUI design guidelines.

• Coordinated vendor contracts, voice recording orders, and QA processes to ensure project alignment.
• Assisted project managers in designing and implementing call flows to enhance operational effectiveness.
• Facilitated communication between teams and stakeholders throughout project lifecycle.