Kristen Rucker
Virginia Beach
Summary
Proven Service Advisor at Classic Collision, adept in customer relationship management and vehicle assessment, significantly exceeded monthly sales targets. Demonstrated exceptional multitasking and organizational skills in fast-paced settings, enhancing customer loyalty and satisfaction. Trained new staff, showcasing a strong work ethic and commitment to quality control.
Overview
9
9
years of professional experience
Work History
Service Advisor
Classic Collision
09.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
Sales Associate
Kay Jewlers
05.2016 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
Baldwyn High School
BaldwynSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Service estimates
- Handling customer complaints
- Repairs scheduling
- Customer relationship management
- Quality control
- Cost estimation
- Program follow-up and assessment
Timeline
Service Advisor
Classic Collision
09.2022 - Current
Sales Associate
Kay Jewlers
05.2016 - 07.2019
High School Diploma -
Baldwyn High School
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