Kristen Stocks
Richmond
Summary
Dedicated professional with 2 years of experience in customer-facing roles, seeking a Customer Service position. Skilled in empathy and sales, with a proven track record in assisting clients and providing exceptional service. Excels in fast-paced environments, demonstrating strong communication and interpersonal abilities.
Service-focused food service worker dependable in working shifts and helping others. Skilled in setup, cleaning and breakdown of different spaces. Good with support tasks and direct customer work.
Seasoned Line Server with relevant background in fast-paced dining environments. Possess strong knowledge of food safety, customer service, and order accuracy. Known for delivering high-quality service and demonstrating exceptional team collaboration skills. Have significantly contributed to improving overall customer satisfaction levels in previous roles.
Hardworking Line Server maintains organized supplies and clean work areas to keep work moving smoothly. Verifies temperatures, replaces outdated items and cleans up spills. Strong attention to detail, superior work ethic and well-coordinated approach to handling tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Line Serving
First Class Workforce Solutions
Richmond
03.2025 - Current
- Engaged with students and staff in a friendly manner to create a welcoming cafeteria environment.
- Greeted frequent visitors by name and explained new promotions.
- Replenished condiments, silverware, napkins, cups. as needed throughout shift.
- Upheld correct procedures for preparing foods and storing leftovers.
- Assisted in the setup and breakdown of cafeteria for breakfast, lunch, and special events.
- Monitored food temperatures to ensure safety and compliance with health regulations.
- Maintained clean, sanitized and well-stocked food areas for optimal presentation and food safety.
- Evaluated customer satisfaction levels throughout shift by gathering feedback from customers.
- Stocked displays with new and transferred merchandise.
Packing, Shipping, and Receiving Assembler
Rock Auto Service
Richmond
10.2024 - 11.2024
- Determined shipping methods, routes or rates for materials to be shipped.
- Compared and verified identifying information of outgoing shipments.
- Monitored merchandise received and shipped from facility in computer system.
- Completed necessary paperwork for tracking shipments throughout the delivery process.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
Sales Advisor
Life Protect 247
Norfolk
09.2023 - 11.2023
- Delivered personalized customer service, demonstrating empathy and understanding to build rapport and trust with clients.
- Communicated product benefits effectively, ensuring a clear understanding of value to customers.
- Contributed to customer satisfaction and safety by providing tailored solutions through consultative sales techniques.
PCA Personal Care Assistant
Hand 'n Heart Homecare Services
Virginia Beach
04.2022 - 02.2023
- Provided compassionate care and assistance with daily living activities for patients, ensuring comfort and well-being.
- Maintained effective communication with healthcare professionals to support patient care plans.
- Demonstrated a commitment to the healthcare field through dedicated service and patient support.
Direct Support Professional (DSP)
Andrea's House LLC.
Norfolk
08.2021 - 11.2021
- Provided compassionate care and support to individuals with mental health challenges, ensuring their daily needs were met with empathy and respect.
- Facilitated the development of life skills in young adults, promoting independence through structured daily activity assistance.
Sales Associate
7-Eleven
Virginia Beach
08.2019 - 09.2020
- Efficiently managed point-of-sale operations and provided exceptional customer service, while maintaining a clean and organized store environment at a high-traffic 7-Eleven location.
Housekeeper
Travel Lodge Hotel
Virginia Beach
05.2020 - 07.2020
- Maintained high standards of cleanliness and sanitation by thoroughly dusting, cleaning, and making beds, ensuring guest satisfaction and adherence to hygiene protocols.
- Efficiently managed waste by regularly collecting and disposing of trash, contributing to the hotel's operational efficiency and cleanliness.
Education
Associate of Science - Paralegal Studies
South University Online
05-2026
High school diploma -
High School Diploma
Skills
- Cashiering
- Cleaning Experience
- Packaging
- Warehouse Experience
- Cash Handling
- Food Preparation
- Host/Hostess
- Retail Sales
- Home Care
- Caregiving
- Vital Signs
- Residential Cleaning
- Senior Care
- Laundry
- Meal Preparation
- Cooking
- Alzheimer's Care
- Personal Assistant Experience
- Patient Care
- Dementia Care
- Hoyer Lift
- Floor Care
- Time management
- Attention to detail
- Critical thinking
- Team collaboration
- Kitchen communication
- Customer service
- Table setting
- Customer service excellence
- Money handling
- Restocking and storage procedures
- Restock shelves
- Service Speed
- Communication skills
- Work area cleaning
- Compliance
- Beverage making and delivery
- Organizational skills
- Food assembly
- Cleaning
- Verbal and written communication
- Food preparation
- Efficient work pace
- Portion control
- Restaurant equipment usage
- Multitasking
- Order processing
- Clear communication
- Collect trash
- Restocking supplies
- Dishwashing
- Self motivation
- POS system operation
- Cleanliness and hygiene
- Guest service
- Seating arrangement
Certification
- First Aid, 05/01/22 to Present
- PCA, 04/01/22 to Present
Timeline
Line Serving
First Class Workforce Solutions
03.2025 - Current
Packing, Shipping, and Receiving Assembler
Rock Auto Service
10.2024 - 11.2024
Sales Advisor
Life Protect 247
09.2023 - 11.2023
PCA Personal Care Assistant
Hand 'n Heart Homecare Services
04.2022 - 02.2023
Direct Support Professional (DSP)
Andrea's House LLC.
08.2021 - 11.2021
Housekeeper
Travel Lodge Hotel
05.2020 - 07.2020
Sales Associate
7-Eleven
08.2019 - 09.2020
Associate of Science - Paralegal Studies
South University Online
High school diploma -
High School Diploma