Kris Dahlstrand
Richmond
Summary
Program Manager with 12 years of healthcare solutions, process improvement, and training, currently supporting oncology & multispecialty operations at McKesson. Proven leader in executing complex operational programs that optimize product access, cost efficiency, and compliance within specialty generics. Skilled at driving end-to-end program delivery, including Auto Substitution, Fair Share allocation, and Sequestration programs; leading cross-functional teams; and championing process governance, continuous improvement, and data-driven decision making.
Overview
12
12
years of professional experience
Work History
Senior Specialty Customer Program Manager
McKesson
02.2024 - Current
- Lead end-to-end execution of Auto Substitution (Auto Sub), including clinical approval workflows, SAP table maintenance, audits, and reporting to ensure accurate and compliant substitutions.
- Own Fair Share allocation operations: set weekly allocation strategies, validate supply/demand analyses, and manage escalations to maintain equitable distribution during supply constraints.
- Direct Sequestration program delivery: establish intake, acceptance, and fulfillment processes; align committed inventory with portfolio priorities; mitigate risk related to returns and expirations.
- Institute process governance and controls, defining SOPs, success metrics, and quality checks across programs to ensure auditability and compliance.
- Coordinate cross-functional operations with Sales, Customer Care, IT/Automation, Distribution, GPO, Clinical, Portfolio, and Pricing teams to resolve issues and deliver consistent customer outcomes.
- Lead technical product enhancements for customer program operations, including dashboards and utilities for supply/demand analysis and program monitoring; champion automation to reduce manual effort.
- Monitor performance and communicate results through KPIs, variance analysis, and corrective actions to meet service and cost targets.
- Analyze the impact of pharmaceutical supply constraints and recommend/implement risk mitigation strategies.
- Initiate and lead process improvement projects; represent Specialty Programs & Pricing team on enterprise projects and initiatives.
- Develop team capabilities through coaching, role clarity, and resource alignment to workload and peak operational periods.
Project Manager, Category Excellence Division
McKesson Medical-Surgical
05.2021 - Current
- Led the enterprise-wide Project Catapult, managing 20 category managers in a multi-year transformation that delivered over $40M in total margin.
- Developed initiative tracking process with robust reporting mechanisms; created KPIs and dashboards automating data for market analysis.
- Managed change management deliverables, improved category management skills, enhanced collaboration and delivered significant financial results.
- Managed 3rd party vendors, implemented project plans and assessed scope and risk.
- Established execution standards and stakeholder programs enhancing engagement across all business segments.
- Created and maintained bi-weekly and monthly reporting decks; led weekly scrum calls and other communication with executive leadership.
- Served as Employee Resource Group Communications Lead, fostering inclusive communication strategies.
- Lead end-to-end execution of specialized program operations including Auto Substitution: clinical approval workflows, SAP table maintenance, audits, and reporting to ensure accurate and compliant substitutions.
- Own Fair Share allocation operations: set weekly allocation strategies, validate supply/demand analyses, manage escalations to equitably distribute product during supply constraints.
- Direct Sequestration program delivery: establish intake, acceptance and fulfillment processes, align committed inventory with portfolio priorities, and mitigate risk related to returns and expirations.
- Institute process governance and controls across programs; define SOPs, success metrics and quality checks ensuring auditability and compliance.
- Coordinate cross-functional operations with Sales, Customer Care, IT, Distribution, GPO, Clinical, Portfolio and Pricing teams to resolve issues and deliver consistent customer outcomes.
- Lead technical enhancements for customer program operations including dashboard and utility development for supply/demand analysis; champion automation reducing manual effort.
- Monitor performance and communicate results through KPIs, variance analysis and corrective actions to meet service and cost targets.
- Analyze the impact of pharmaceutical supply constraints and recommend/implement risk mitigation strategies.
- Initiate and lead continuous improvement projects; represent the team on enterprise projects and initiatives.
- Develop team capabilities through coaching, role clarity and resource alignment aligned to workload and peak periods.
Account Manager, Assisted Living Facilities
McKesson Medical-Surgical
05.2021 - 04.2023
- Worked seamlessly with Biomed sales and leadership to facilitate the first Biomed deal in Assisted Living team history.
- Managed 300+ assisted living, memory care, adult day care and treatment facilities across multiple states, growing territory by 33%.
- Maintained Yearly sales of 122% to goal for FY22 and 130% for FY23.
- Owned the largest territory on the Assisted Living team from its inception.
- Served on the ECIS EOS committee to improve division outcomes and satisfaction.
- Organized and led DEI events for the ECIS division.
Public Relations Officer & Project Manager
VA Dept of Medical Assistance Services (VA Medicaid)
10.2019 - 05.2021
- Served as project liaison, coordinating between Medicaid-eligible customers and company partners to deliver quality healthcare to 1.8M members.
- Led 100+ strategic partnerships promoting member enrollments and facilitating policy change communications.
- Managed and optimized Cover Virginia website materials, increasing healthcare enrollments.
- Monitored division budgets and recommended efficiencies through contract amendments and procurement.
- Prepared high-level stakeholder communications including responses to executive and political leadership.
Health Plan Contract Monitor
VA Dept of Medical Assistance Services (VA Medicaid)
12.2017 - 10.2019
- Project-managed relationship with Remote Area Medical clinic, coordinating logistics to deliver over $413K in free care to uninsured residents.
- Produced and presented promotional materials for Medicaid Expansion Project earning statewide recognition.
- Directed health plan compliance for state and federal policies utilizing data analytics and dashboards.
- Collaborated with executive management to resolve priority health plan issues.
Clinical Auditor
VA Dept of Medical Assistance Services (VA Medicaid)
02.2014 - 12.2017
- Investigated non-compliance of appropriated funds, reporting potential fraud, waste and abuse resulting in over $2M in retractions.
- Developed new audit tools for mental health services applying updated regulations.
- Drafted preliminary and final reports; served as subject matter expert in appeals.
- Communicated effectively with state agencies and collaborated with managed care executive management.
Clinical Case Manager
Mental Health Center of Denver
- Provided high-intensity treatment to clients battling substance abuse, mental illness, and homelessness.
- Managed a large stress management group and collaborated with healthcare providers to implement holistic recovery plans.
- Guided clients through recovery, assisting with basic needs and executing treatment plans.
Education
Bachelor of Science - Psychology
Covenant College
Lookout Mountain, GASkills
- Operational Excellence & Process Governance
- Inventory Management & Allocation Strategies
- Specialty Auto Substitution Program
- Sequestration & Fair Share Operations
- Project Management & Agile/Hybrid Methodologies
- Data Analytics & Reporting (Power BI, Tableau)
- SAP Proficiency
- Power BI & Table Maintenance
- Relationship Management & Cross-Functional Collaboration
- Continuous Improvement & Automation
- Leadership & Team Development
- Excellent Analytical, Problem-Solving & Decision-Making
Timeline
Senior Specialty Customer Program Manager
McKesson
02.2024 - Current
Project Manager, Category Excellence Division
McKesson Medical-Surgical
05.2021 - Current
Account Manager, Assisted Living Facilities
McKesson Medical-Surgical
05.2021 - 04.2023
Public Relations Officer & Project Manager
VA Dept of Medical Assistance Services (VA Medicaid)
10.2019 - 05.2021
Health Plan Contract Monitor
VA Dept of Medical Assistance Services (VA Medicaid)
12.2017 - 10.2019
Clinical Auditor
VA Dept of Medical Assistance Services (VA Medicaid)
02.2014 - 12.2017
Clinical Case Manager
Mental Health Center of Denver
Bachelor of Science - Psychology
Covenant College