Kristin Heiskill
Farmville
Summary
Compassionate Child Support Enforcement Specialist experienced in managing complex child support cases and enforcing court orders. Delivered effective communication and negotiation strategies that fostered collaboration among involved parties, resulting in positive outcomes for families. Focused on enhancing community support systems through targeted interventions and crisis management, ensuring timely and efficient provision of essential services.
Overview
2
2
years of professional experience
Work History
Child Support Enforcement Specialist
Virginia Department Of Social Services
Richmond
06.2025 - Current
- Determine, establish, and modify child support obligations and medical support coverage.
- Monitor compliance with child support and medical support orders through administrative and judicial enforcement actions.
- Locate noncustodial parents using a variety of investigative resources.
- Collaborate with child support agencies across the Commonwealth, other states, and international jurisdictions.
- Establish legal paternity when appropriate.
- Provided testimony in court proceedings.
- Deliver exceptional customer service while maximizing child support collections and responding to customer inquiries professionally and compassionately.
- Research, analyze, and follow up on cases to ensure compliance with applicable policies, procedures, and legal requirements.
- Managed high-volume, complex caseload, employing case management, critical thinking, and communication skills to ensure effective service delivery.
- Build trust and rapport with parents, including those who may be reluctant, evasive, or distrustful of the child support system, through proactive outreach and effective communication.
- Connected parents with community resources and partner agencies to promote self-sufficiency and enhance active involvement in children's lives.
- Developed partnerships within agency and across multidisciplinary teams, fostering collaboration and improving customer support.
- Maintain strict confidentiality regarding cases involving Family Violence Indicators (FVI).
- Apply trauma-informed care principles when interacting with families experiencing difficult circumstances.
- Interpret and apply federal and state laws, regulations, policies, and procedures governing child support services.
Self Sufficiency Specialist I
Virginia Department Of Social Services
Powhatan
10.2024 - 03.2025
- Conducted comprehensive assessments of clients’ employability, strengths, barriers, and career goals to develop individualized self-sufficiency and employment plans.
- Guided clients through employment services programs by explaining eligibility requirements, participant rights, responsibilities, and available resources while assessing the need for temporary assistance.
- Connected clients with internal programs and community resources to address barriers to employment and promote long-term financial independence.
- Established, monitored, and evaluated self-sufficiency goals by assessing education, employment history, skills, and overall social functioning.
- Educated clients on employment-related opportunities, including job search assistance, job readiness workshops, Public Service Placements (PSP), Family Engagement Program (FEP) placements, vocational training, and educational programs.
- Served as the department’s liaison to the local Workforce Development Board and community partner organizations by attending meetings, fostering collaborative relationships, and communicating available initiatives and resources.
- Maintained accurate case documentation and prepared reports in compliance with federal, state, and agency policies and regulations.
- Conducted client interviews, gathered and verified required documentation, and determined eligibility for special circumstance allowances and public assistance benefits.
- Managed a diverse caseload by maintaining case files, coordinating referrals to community providers and private vendors, conducting client follow-up, and preparing required documentation.
- Determined eligibility for public assistance programs using automated eligibility systems and manual verification processes.
- Identified potential fraud or program misuse and submitted appropriate referrals in accordance with agency policy.
- Handled various responsibilities while ensuring exceptional customer service and professionalism.
Education
Associate of Science - Human Services
Brightpoint Community College
Midlothian, VA 04.2026 - 06.2026
Prince Edward County High School
Farmville, VASkills
- Child support laws
- Legal compliance
- Case management
- Case coordination
- Client advocacy
- Policy interpretation
- Data analysis
- Case presentation
- Time Management
- Communication skills
- Client communication
- Relationship building
- Leadership skills
Timeline
Associate of Science - Human Services
Brightpoint Community College
04.2026 - 06.2026
Child Support Enforcement Specialist
Virginia Department Of Social Services
06.2025 - Current
Self Sufficiency Specialist I
Virginia Department Of Social Services
10.2024 - 03.2025
Prince Edward County High School