Kristin Melton
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Loup and Family LLC
Richmond
06.2024 - Current
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed Airbnb listings, pricing, reservation requests, and bookings, along with ensuring turns were completed for the next guests arriving.
- Assisted with the planning of special events, ordering promotional materials, and scheduling staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and maintained filing systems for confidential documents and records.
Client Services Manager
Pegasus Residential
North Chesterfield
07.2020 - 06.2024
- Trained new staff members on customer service processes and procedures.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Ensured compliance with company policies and procedures when working with residents.
- Respond to potential tenant interest for a Class A apartment community.
- Assisted in tours of the community, processed credit applications, background checks, eviction reports, and income verification for the approval or denial of applications.
- Responsible for posting payments to residents' lease accounts, as well as managing delinquency, to include attorney day processing as needed.
- Maintain occupancy standards and requirements through new lease opportunities, as well as lease renewals, for resident retention.
Assistant Property Manager
GSC
Richmond
10.2013 - 06.2020
- Kept records of correspondence with residents and tenants.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Collected monthly fees and payments, as well as maintaining delinquency.
- Assist prospective residents with touring homes, community information, and pricing.
- Complete daily follow-ups for prospective residents.
- Maintain daily, weekly, and monthly reports, and submit them to the Property Manager.
- Maintain occupancy requirements, and assist with lease renewals and resident retention.
- Process credit applications for new leases, to include credit reports, criminal background reports, employment history, and income.
Head Teller
Essex Bank
Mechanicsville
05.2004 - 09.2013
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
- Handled daily team scheduling and properly staffed shifts.
- Verified cash withdrawals and deposits.
- Reduced errors by double checking transactions.
- Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
- Created reports on sales activities and customer feedback for management review.
- Identified customer needs and provided appropriate banking services.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Ensured proper handling of cash drawer limits according to bank policy.
- Completed monthly audits and managed overdraft reports.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Maintained confidentiality of customer accounts by adhering to security procedures.
Head Teller
Colonial Life
Winter Park
03.2002 - 05.2004
- Developed strategies to improve efficiency in processing transactions.
- Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
- Identified customer needs and provided appropriate banking services.
- Ensured proper handling of cash drawer limits according to bank policy.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Conducted performance evaluations for teller staff, offering constructive feedback and setting goals.
- Facilitated communication between teller line and bank management on operational issues.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Earned high volume of referrals as part of bank's sales incentive system.
- Welcomed customers and offered pleasant service during entire transaction.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Education
High School Diploma -
Lake Howell High School
Winter Park05-1998
Skills
- Microsoft Excel
- Customer service
- Problem solving
- Team training
- Communication skills
- Time management
- Purchase orders organization
- Customer relations
Custom
Skills:
Onesite Software
Yardi
CRM
MRI
Fair Housing Regulations
Microsoft Outlook
Account Management
Office Management
Property Leasing
LRO Pricing
Yield Star Pricing
References
References available upon request.
Timeline
Administrative Assistant
Loup and Family LLC
06.2024 - Current
Client Services Manager
Pegasus Residential
07.2020 - 06.2024
Assistant Property Manager
GSC
10.2013 - 06.2020
Head Teller
Essex Bank
05.2004 - 09.2013
Head Teller
Colonial Life
03.2002 - 05.2004
High School Diploma -
Lake Howell High School
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