Kristina Cerny
Sterling
Summary
Dynamic leader with a proven track record at Sentry Management, Inc., excelling in relationship building and strategic decision-making. Spearheaded initiatives that enhanced performance metrics and drove continuous improvement. A passionate advocate for training and education, I fostered team growth while maintaining exceptional communication and customer service standards.
Overview
13
13
years of professional experience
Work History
Division Vice President
Sentry Management, Inc.
05.2024 - Current
- Aligned divisional goals with organizational objectives to ensure unified progress towards long-term success.
- Established performance metrics and analyzed data to drive continuous improvement initiatives within the division.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Supported Division President in tasks as needed and requested.
- Assisted Division President in hiring, onboarding, and training.
Portfolio Manager
Sentry Management, Inc.
10.2021 - 05.2024
- Provided excellent service to communities through effective communication, on time reporting, and sincere interactions.
- Maintained positive relationships with Boards, homeowners, and vendors alike.
- Organized and facilitated Board and Annual Meetings.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed Leadership Development program.
Customer Service Manager Superflag; Trainer
Harris Teeter Supermarkets Inc.
01.2012 - 10.2021
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Supported company growth by designing targeted training programs for new hires.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FLAMS Certification -
CAI
10-2024
CMCA Certification - Recertified 10/1/24
CAI
05-2022
Skills
- Relationship building and management
- Decision-Making
- Creative and Adaptable
- Clear Communication
- Training and education advocate
- Operations management
- Teamwork and collaboration
- Problem-solving
Timeline
Division Vice President
Sentry Management, Inc.
05.2024 - Current
Portfolio Manager
Sentry Management, Inc.
10.2021 - 05.2024
Customer Service Manager Superflag; Trainer
Harris Teeter Supermarkets Inc.
01.2012 - 10.2021
Associate of Arts -
Daytona State College
AMS Certification -
CAI
CMCA Certification - Recertified 10/1/24
CAI
Similar Profiles
Zariah DavisZariah Davis
Administrative Assistant at Sentry ManagementAdministrative Assistant at Sentry Management
Robert CarterRobert Carter
Administrative Assistant at Sentry ManagementAdministrative Assistant at Sentry Management
Ashley ChiorandoAshley Chiorando
Division President at Sentry ManagementDivision President at Sentry Management