Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristina Jackson

Petersburg

Summary

Customer-focused with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Night Auditor

Hotel Petersburg
Petersburg
01.2025 - Current
  • Update the reservation system with new bookings, cancellations, and modifications, as needed.
  • Conduct security checks throughout the night to ensure guest and staff safety.
  • Inform guests about payment requirements, and secure accommodations with a credit card.
  • Record guest comments or complaints, escalating them to management for immediate resolution.
  • Clean and maintain the lobby, common area, and bathroom.
  • Restock drinks and snacks in the hotel gift shop.
  • Prepared basic food service by setting up Grab & Go breakfast and/or getting coffee for guests.

Night Auditor

Courtyard by Marriott
Fayetteville
10.2023 - 01.2025
  • Updated reservation system with new bookings, cancellations, and modifications, as needed.
  • Responded to guest inquiries, complaints, and requests promptly and professionally.
  • Improved stays, recommending local attractions, and dining establishments.
  • Informed guests about payment requirements, and secured accommodations with a credit card.
  • Closed out records daily, transitioning business to fresh tracking for new business days, and resolving discrepancies.

Night Auditor/Accounting Assistant

Pine Needles Country Club
01.2013 - 08.2022
  • Backed up at the front desk, handling diverse customer and operational issues throughout the night.
  • Ensured proper posting of package rates, room charges, and other resort charges for guests.
  • Verified and balanced credit card transactions and cash deposits for various hotel outlets for daily deposits.
  • Prepared accurate and detailed reports on nightly audit findings.
  • Addressed guests and vendors regarding billing inquiries, disputes, and delinquencies.
  • Maintained accurate vendor files for easy access and reference.
  • Supported accounts payables and receivables by generating and reviewing invoices, processing, and posting payments.
  • Assisted with month-end closing procedures, including journal entries, and account reconciliations.

Tax Preparer

Liberty Tax Service
01.2010 - 01.2016
  • Maintained consistent and updated knowledge of current federal and state regulations.
  • Answered client inquiries regarding status of their returns or any adjustments made during preparation process, as well as, educated clients on ways to improve their record-keeping practices for future tax preparation purposes.
  • Reviewed colleagues' work to ensure accuracy and adherence to professional standards.

Customer Care Representative

Suburban Propane
01.2002 - 01.2009
  • Managed a large volume of incoming calls, online customer service requests, complaints, sales leads, and processed payments while maintaining high customer satisfaction rate.
  • Met individual and team KPIs set by management.
  • Received and resolved or escalated customer issues and inquiries.
  • Maintained up-to-date knowledge of company products, services, and promotions.

Education

Business Administration -

Erie Community College
Buffalo, NY

Skills

  • Problem solving
  • Accounting Principles
  • Multitasking and organization
  • Night Audit Procedures
  • Microsoft Office proficiency
  • Strong work ethic
  • Attention to detail
  • Payment collection and processing
  • Data entry

Certification

  • First Aid/CPR
  • Sexual Harrassment

Timeline

Night Auditor

Hotel Petersburg
01.2025 - Current

Night Auditor

Courtyard by Marriott
10.2023 - 01.2025

Night Auditor/Accounting Assistant

Pine Needles Country Club
01.2013 - 08.2022

Tax Preparer

Liberty Tax Service
01.2010 - 01.2016

Customer Care Representative

Suburban Propane
01.2002 - 01.2009

Business Administration -

Erie Community College

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Kristina Jackson