Kristine Moniz
Virginia Beach
Summary
Dedicated Customer Service professional with acquired time management and team leadership skills in fast-paced environments. Reliable team player with a friendly, positive demeanor, who enjoys interacting with customers. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to grow within my current role as a barista into a new field where these transferrable skills can be effectively utilized.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
04.2024 - Current
- Meet store operations and standards by providing quality beverages and food products, cash handling, and store safety and security.
- Ability to perform multiple duties at a time, while also keeping close attention to the quality of each task in order to meet business satisfaction.
- Pleasantly interacted and connected with customers during hectic periods to promote fun, positive environment.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Prepare food and beverages to standard recipes or customizations for customer satisfaction. This includes recipes changes of temperature, quantity or substitutions of ingredients, which improves sales.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Coaching new and existing employees, sharing knowledge and expertise of store operations and standards while teaching with positive reinforcement and respectful, encouraging coaching.
- Working alongside leadership to identify an area within the store operations that can be improved and co-create a plan to drive improvement.
- Partner with the store leadership in creating plans to delegate tasks to other employees.
Bookkeeper
Native Trail Builders
12.2021 - 04.2024
- Established Quickbooks accounting system to reflect accurate financial records.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, and financial statements.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Instacart Shopper
Instacart
12.2021 - 09.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
Food Service Worker
Blazin Steaks Mililani
04.2017 - 05.2018
- Made food according to standard recipes with request changes for customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory and reporting lower stock items.
- Prepared main food items, like barbecuing large amounts of steak and chicken, before opening hours to lower waiting time when customers order.
- Memorized and prepared 30+ dishes to ensure that all guest receive their order in a timely manner.
- Assisted in training new employees on the duties of the job which included: dish washing, order taking while using a POS, and food preparation.
Education
Bachelor of Arts - Criminal Justice
Washington State University
Pullman, WA12-2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Cash handling
- Active listener
- Exceptional customer service
- Team leadership
- Excellent memory
- Quick learner
Excellent critical thinking
Adept with Windows, MacOS, and Quickbooks
Timeline
Barista
Starbucks
04.2024 - Current
Bookkeeper
Native Trail Builders
12.2021 - 04.2024
Instacart Shopper
Instacart
12.2021 - 09.2023
Food Service Worker
Blazin Steaks Mililani
04.2017 - 05.2018
Bachelor of Arts - Criminal Justice
Washington State University
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