Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

KRISTINE N. KEENE

Strasburg

Summary

Highly skilled in communication, comfortable interacting with clients through email and phone, earning a respected reputation as a competent and resourceful professional. Known for a friendly and positive attitude that is well-regarded among customers. Strong ability to multitask and prioritize, excelling at managing large projects from start to finish. Flexible and adaptable, quickly assimilating in transitions and effectively managing, training, scheduling, and delegating staff as needed to maintain productivity. Adept at anticipating and analyzing problems, skilled in formulating solutions. Possess computer proficiency in Microsoft Office, Payroll, Quick Books, and web applications. Developed comprehensive sales techniques and interpersonal skills in a fast-paced sales environment, skilled at identifying customer needs and providing tailored solutions to drive customer satisfaction and sales growth. Seeking to leverage transferable skills in customer interaction and sales strategy as transitioning into a new field. Sales professional known for engaging customers, recommending products that meet their needs, fostering team collaboration, and consistently achieving sales goals. Reliable and adaptable to changing sales environments, bringing a customer-oriented approach to work. Crew Shift Leader consistently praised for quality and timeliness of projects as well as exemplary customer service delivery. Experience supervising a crew of six, scheduling work tasks, and acquiring necessary equipment and materials. Familiar with building codes, safety guidelines, and construction equipment workings. Advanced knowledge of the construction trade makes me a direct and safety-conscious individual.

Overview

12
12
years of professional experience

Work History

Sales Associate

Toim's Market
07.2024 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Roll Tender Engineer

Quad Graphics and Design
02.2024 - 12.2024
  • Facilitated effective communication between departments by participating in regular meetings and providing updates on roll tender
  • Implemented a proactive approach to problem solving by anticipating potential challenges and developing contingency plans in advance.
  • Contributed to cost-saving initiatives through diligent tracking of material usage and proper disposal of waste products.
  • Reduced downtime during roll changes by efficiently organizing and preparing rolls for installation.
  • Managed documentation related to roll tender operations, including work orders, inventory records, and maintenance logs.
  • Produced high-quality brochures, flyers, four-color artwork and mailers.

Landscape Designer

Landscape Views by Design LLC
01.2019 - 01.2021
  • Evaluated existing landscapes and provided recommendations for improvements based on client needs and environmental considerations.
  • Balanced aesthetics with functionality by considering factors such as drainage systems, erosion control measures, maintenance requirements, safety concerns in all designs.
  • Communicated effectively with clients throughout the entire design process to ensure satisfaction with the final product.
  • Conducted site analyses and assessments to determine optimal design solutions for various projects.
  • Assisted in preparing cost estimates for proposals that accurately reflected the scope of work required.
  • Designed diverse outdoor spaces, including gardens, patios, playgrounds, parks, recreational areas, and more according to client specifications.

Supervisor of Housekeeping

Serenity Cleaning Solutions
11.2017 - 02.2018
  • Worked in both Commercial & Residential developments specializing in professional cleaning of carpet, upholstery, stone & ducts
  • I oversee basic cleaning services as the supervisor of that department which include giving estimates on my services hourly based upon customers exacts needs
  • Dealing with contractors whose developments we tended to which required one on one interaction and meetings when needed
  • Other basic skills and knowledge involved dealing with chemicals involved a series of classes to be able to handle and dispense properly
  • Calculating time as well as square footage depending on the job description was vital to each job and was to be taken very seriously before handing an invoice to the customer/office managers
  • Advertising in person and representing the company with high standards as we put customer satisfaction first in our book

Advertising Sales Representative

Country Contracting LLC
01.2014 - 06.2015
  • Functions as needed
  • Managed heavy customer contact with contractors and vendors in person and over the phone
  • In my former Counselor role, I gained clients, built personal and business relations, and performed business development & led generation activities within the community

Advertiser Account Representative

Country Contracting LLC
01.2014 - 01.2015
  • Earned Employee of the Month Award; 3 performance-based raises; and manager reviews citing positive outlook, excellent client relations skills, and excellent sales results
  • Contributed to excellent customer service ratings as part of team that averages 8.5 of 10
  • Earned reputation for resolving customer problems, including billing issues requiring the handling of confidential banking and credit card information as well as attracted prospective clients by setting up Jobs with local businesses and interacting with them as sub-contractors to complete a bigger job when needed

Cashier/Sales Associate

Hobby Lobby
06.2013 - 10.2014

Education

Graduate Certificate - Heavy Equipment Operators License (HEOC)

Laurel Ridge Community College
Middletown Virginia
05-2024

AS - Applied Science in Business Administration

Kaplan University
Hagerstown, MD
01.2016

Diploma -

Clarke County High School
01.2003

Skills

  • Creating Memorable Customer Experiences
  • Ensuring Efficient Operations
  • Supporting Sales Goals

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Sales Associate

Toim's Market
07.2024 - 12.2024

Roll Tender Engineer

Quad Graphics and Design
02.2024 - 12.2024

Landscape Designer

Landscape Views by Design LLC
01.2019 - 01.2021

Supervisor of Housekeeping

Serenity Cleaning Solutions
11.2017 - 02.2018

Advertising Sales Representative

Country Contracting LLC
01.2014 - 06.2015

Advertiser Account Representative

Country Contracting LLC
01.2014 - 01.2015

Cashier/Sales Associate

Hobby Lobby
06.2013 - 10.2014

AS - Applied Science in Business Administration

Kaplan University

Graduate Certificate - Heavy Equipment Operators License (HEOC)

Laurel Ridge Community College

Diploma -

Clarke County High School
KRISTINE N. KEENE