Kristofer Froelich
Harrisonburg
Summary
Highly-motivated professional eager to take on new challenges and expand expertise through hands-on experience. Consistently demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills, contributing effectively in both independent and team settings. Proven ability to quickly master new skills and take on leadership roles when necessary.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate + Barista
Massanutten Resort
McGaheysville
09.2025 - Current
- Provided excellent customer service, assisted and educated customers with product selection and inquiries for an optimal shopping experience. Also handled customer complaints in a professional and timely manner.
- Collaborated with team members to ensure smooth daily operations in a fast-paced environment, maintained store presentation by organizing merchandise and replenishing stock regularly, and took on responsibilities to run and manage the store, including opening and closing.
- Processed transactions efficiently using point-of-sale systems to enhance customer service.
- Maintained a clean work environment by sweeping, dusting, facing products, vacuuming, and mopping the floors.
- Efficiently prepared and served a variety of coffee beverages to customers.
- Maintained the cleanliness and organization of the coffee shop area.
Landscaper/Laborer
LaMonica Lawn & Landscaping
Moorestown
05.2025 - 01.2026
- Completed over hundreds of landscaping jobs, such as leaf pickup, mulching, weeding, gardening, lawn mowing, landscaping, etc., providing excellent customer satisfaction.
- Managed and carried out multiple clean-up jobs daily across the townships.
- Worked in a fast-paced manner to complete multiple jobs daily
Retail Sales Associate
Concord Pet Foods and Supplies
Mount Laurel
07.2022 - 01.2025
- Collaborated with customers to explain services available and answer questions about issues and/or concerns.
- Responsible for opening and closing the store, and conducting all the right processes. Managed the store, stocked shelves, received shipments, and managed inventory. Managed and maintained live animals and their habitats.
- Managed customer complaints quickly, maintaining exceptional service levels.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Maintained store cleanliness and ensured a welcoming environment.
- Operated cash register to process payments from customers.
- Trained new staff on operational procedures and customer service standards.
Education
Bachelor of Arts - Justice Studies, Pre-Law
James Madison University
Harrisonburg, VA05-2028
High School Diploma -
Moorestown High School
Moorestown, NJ06-2024
Skills
- Customer service
- Case management
- Legal research
- Retail operations
- Conflict resolution
- Team collaboration
- Inventory management
- Time management
- Organization skills
- Attention to detail
- Contract negotiation
- Fluent in both English and Spanish
- Phone etiquette
- Leadership skills
- Problem solving
- Advanced computer skills
- Business marketing
Affiliations
- Leader and member of the Alpha Epsilon Pi fraternity, Omega Epsilon chapter at JMU
- Member of Boarderline Ski and Snowboard club
- Active on intermurals teams and recreation classes
References
References available upon request.
Timeline
Retail Sales Associate + Barista
Massanutten Resort
09.2025 - Current
Landscaper/Laborer
LaMonica Lawn & Landscaping
05.2025 - 01.2026
Retail Sales Associate
Concord Pet Foods and Supplies
07.2022 - 01.2025
Bachelor of Arts - Justice Studies, Pre-Law
James Madison University
High School Diploma -
Moorestown High School