- I enjoy painting and which helps improve my creativity and attention to detail
- Enjoy participating in weightlifting for overall physical and mental well-being
- Hiking with family and friends
- I like working with my hands and fixing things
- Knitting and Crocheting
- Avid audiobook listener
Kristy Byrne
Midlothian
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
9
9
years of professional experience
Work History
Testing Center Administrator
PSi
09.2023 - Current
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created organized filing system to manage documents.
- Overcome obstacles and increase teamwork
- Developed and trained staff on all testing platforms. teaching them the proper Security procedures
Machine Operator
Peg Embroidery
06.2023 - 08.2023
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
Office Manager
Helzberg Diamonds
10.2021 - 06.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Trained team members on new hotel services and products to support promotional efforts.
Front End Customer Service Host
Walmart
07.2020 - 10.2022
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
Office Manager
Helzberg Diamonds
08.2018 - 03.2020
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
- Trained team members on new hotel services and products to support promotional efforts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Back Office Support
Diamonds Direct
11.2016 - 01.2018
- Supported office staff during busy times by answering telephone calls and emails, photocopying and faxing.
- Maintained inventory for back-office supplies, computers and work-stations.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Backed up reception with front-line support for guests.
- Supported store opening by setting up office space, equipment and POS systems.
- Provided seller support on refunds, posted feedback and policy changes.
Education
High School Diploma -
Lloyd C Bird
Chesterfield, VA06-1997
Skills
- Orientation and training
- Team collaboration
- Problem-solving
- Task delegation
- Honest and ethical
- Customer service
- Document management
- Email management
- New hire onboarding
- Recordkeeping and file management
- Document control
- Policy implementation
- Supplies ordering
Interests
Timeline
Testing Center Administrator
PSi
09.2023 - Current
Machine Operator
Peg Embroidery
06.2023 - 08.2023
Office Manager
Helzberg Diamonds
10.2021 - 06.2023
Front End Customer Service Host
Walmart
07.2020 - 10.2022
Office Manager
Helzberg Diamonds
08.2018 - 03.2020
Back Office Support
Diamonds Direct
11.2016 - 01.2018
High School Diploma -
Lloyd C Bird