Kristy Moore
Hampton
Summary
Achieved high customer satisfaction by delivering exceptional service in busy restaurant and retail environments. Enhanced operational efficiency by coordinating front-of-house activities. Cultivated strong relationships with guests through effective communication and multitasking skills.
Overview
21
21
years of professional experience
Work History
Supervisor/Server
Alpha Pitt Smokers
Hampton, VA
01.2025 - 07.2025
- Supervised daily operations, ensuring exceptional service quality and customer satisfaction.
- Trained and mentored junior staff on menu knowledge and service standards.
- Coordinated dining room setup, optimizing layout for efficiency and guest experience.
- Managed inventory control, reducing waste through effective stock rotation practices.
- Oversaw conflict resolution, fostering a positive environment for guests and employees alike.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
Cashier
Whistle Stop Thrift Store
Fort Eustis, VA
01.2021 - 01.2024
- Provided friendly and efficient service in a high-traffic retail environment
- Processed cash, credit, and digital transactions accurately
- Assisted customers with questions and product location
- Maintained organized and welcoming front area
Patient Registration Technician
Hampton Roads Pediatrics
Hampton, VA
02.2019 - 05.2019
- Greeted patients and families, ensuring a welcoming front desk experience
- Managed phone calls, scheduling, and patient flow
- Collected and verified personal and insurance information
- Collaborated with staff to maintain smooth daily operations
Server
Buffalo Wild Wings
Newport News, VA
09.2015 - 07.2017
- Greeted and served guests in a fast-paced dining environment
- Provided attentive service and ensured customer satisfaction
- Managed multiple tables while maintaining quality service
- Answered menu questions and handled payments efficiently
Cashier
Target
Newport News, VA
08.2014 - 09.2015
- Welcomed customers and assisted with purchases and inquiries
- Processed transactions, returns, and exchanges
- Maintained clean and organized checkout area
Mechanic
United States Army
07.2004 - 05.2012
- Diagnosed and repaired various military vehicle systems, ensuring operational readiness and safety compliance.
- Conducted preventive maintenance inspections on equipment, enhancing reliability and performance across fleets.
- Collaborated with team members to troubleshoot complex mechanical issues, improving repair turnaround time.
- Led training sessions for junior mechanics, fostering skill development and adherence to safety protocols.
Education
Associate of Science - Medical Billing and Coding
DeVry University
01.2023
Associate of Science - Medical Assisting
Stratford University
01.2018
Associate of Arts - Psychology
University of Phoenix
01.2010
Skills
- Supported team members in delivering quality service to guests Resolved issues promptly to maintain positive guest experiences
- Executed cash handling procedures and managed POS systems to ensure accurate financial transactions
- Cultivated effective communication and interpersonal skills to foster collaboration and teamwork
- Executed multiple tasks simultaneously in dynamic environments
Timeline
Supervisor/Server
Alpha Pitt Smokers
01.2025 - 07.2025
Cashier
Whistle Stop Thrift Store
01.2021 - 01.2024
Patient Registration Technician
Hampton Roads Pediatrics
02.2019 - 05.2019
Server
Buffalo Wild Wings
09.2015 - 07.2017
Cashier
Target
08.2014 - 09.2015
Mechanic
United States Army
07.2004 - 05.2012
Associate of Science - Medical Billing and Coding
DeVry University
Associate of Science - Medical Assisting
Stratford University
Associate of Arts - Psychology
University of Phoenix