Kristy Tuggle
Bristol
Summary
Dynamic Operations Manager with a proven track record at Vapor 42, excelling in employee training and payroll administration. Expert in optimizing schedules and enhancing customer service, I consistently drive team performance and productivity. Committed to fostering a compliant and efficient work environment, ensuring operational excellence and guest satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
Vapor 42
Bristol
12.2014 - 03.2024
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted regular performance reviews, identifying areas for improvement, and developing action plans to address them.
- Generated relevant paperwork and payroll reports.
- Managed payroll processing for staff members.
Manager
Perkins Restaurant and Bakery
Bristol
05.2011 - 11.2014
- Managed biweekly payroll for over [Number] employees.
- I conversed with guests informally to obtain feedback on overall customer satisfaction.
- Kept dining areas, kitchen spaces, and restrooms in full health and safety compliance.
- Worked with FOH and BOH staff to support superior service delivery.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Server
Cracker Barrel
Abingdon
01.2002 - 07.2010
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Coordinated with kitchen staff to ensure the timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Shared knowledge of menu items and flavors enables customers to make personal decisions based on taste and interest.
Education
GED -
VCA
Abingdon, VA01.2010
Skills
- Order Management
- Time management
- Inventory Management
- Schedule management
- Timesheet management
- Employee training
- Payroll administration
- Customer service
Certification
Server permit
Timeline
Operations Manager
Vapor 42
12.2014 - 03.2024
Manager
Perkins Restaurant and Bakery
05.2011 - 11.2014
Server
Cracker Barrel
01.2002 - 07.2010
GED -
VCA
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