Krysta King
Virginia Beach
Summary
Dedicated administrative and customer service professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Data Conversion Advisor
Sutherland Global Services
08.2021 - 10.2024
- Converted insurance data from various computer systems and met monthly quotas consistently.
- Collaborated with multi-functional roles to communicate and align development efforts.
- Completed quality reviews for designs, codes, test plans and documentation methods.
Case Coordinator - Temp
Nan McKay & Associates
05.2021 - 08.2021
- Processed cases and reviewed documentation for the Emergency Rental Assistance Program of New York.
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
Vaccine Specialist - Temp
Tyme Global Technologies
01.2021 - 05.2021
- Scheduled COVID-19 vaccination appointments.
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Legal Assistant/Secretary
Dominion Law Associates
09.2017 - 03.2020
- Communicated pertinent information to clients via phone, email, and mail.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Revised and finalized letters, briefs, and memos.
Medical Documentation Specialist/Team Lead
DOMA Technologies
11.2015 - 09.2017
- Processed documents for Healthnet Federal Services to be delivered to the department of Veteran's Affairs.
- Maintained version control for critical documents, minimizing confusion among team members while working on revisions or updates.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
Education
Associate's - Business Administration
ECPI University
08.2020
High school or equivalent -
Bayside High School
07.2014
Skills
- Customer service
- Data entry
- Computer proficiency
- Administrative support
Timeline
Data Conversion Advisor
Sutherland Global Services
08.2021 - 10.2024
Case Coordinator - Temp
Nan McKay & Associates
05.2021 - 08.2021
Vaccine Specialist - Temp
Tyme Global Technologies
01.2021 - 05.2021
Legal Assistant/Secretary
Dominion Law Associates
09.2017 - 03.2020
Medical Documentation Specialist/Team Lead
DOMA Technologies
11.2015 - 09.2017
High school or equivalent -
Bayside High School
Associate's - Business Administration
ECPI University
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